Reporting to: Head of Service Platforms
Band: 4.2
Department: Technology Division
Role Purpose:
The incumbent will be responsible for the planning, operation and maintenance of the mobile financial services platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.
Key Duties and Responsibilities
Leading architecture and service design to deliver a best-in-class system and customer-centric services
Implementation of business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
Research and development of new features, solutions & technologies
Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
Analysis and tracking of KPIs for performance and capacity
Proactive system monitoring and issue resolution within SLA
Management & support of developers and other integration partners both internal and external & Regular reporting
Academic/ Professional Qualifications
Relevant Bachelor’s degree in Engineering or any-related technical degree from a recognized institution
8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
3-5 years management experience and leading teams
Professional Knowledge
Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
Business acumen and principles and techniques of administration, organization and people management.
Knowledge of the telecommunications industry.
Networking skills to form collaborative partnerships
Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures
Professional Skills:
Leadership skills
Good analytical skills
Strong interpersonal skills
Pro-active &multi-tasking
Good persuasion skills
Resourceful
Analytical thinking and problem solving skills – collects researches and anlyses data
Accuracy and attention to details – prioritises and plans work
Team-work and co-operation
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