Senior Manager – HR Shared Services

Department DescriptionWe are pleased to announce the following Senior Manager – HR Shared Services at Safaricom. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief DescriptionReporting to the Head of HR Shared Services – Tribe Lead, the position holder will be responsible for operationalizing an inspiring employee experience by driving simplification, automation and digitization of the employee life cycle. In so doing, the role holder is the Product Owner of the Internal-CARE ( I-CARE) squad.Detailed DescriptionThe Product Owner maximizes value by delivering the product vision and defining the epics and user stories to work on, owning, defining and prioritizing the product backlog of the Squad and accepting deliverables at the end of each sprint

Defines the product vision and coordinates with the Tribe Lead and other Product Owners;
Focuses the team on delivering business value in regular increments;
Responsible for defining and tracking Objective Key Results (OKRs) and KPIs as part of the quarterly business reviews (QBR) process;
Using data, develops and defines user stories / items and acceptance criteria from the feature and capability roadmap;
Contributes to the squad with relevant product knowledge in the development of tasks;

The product owner drives the Simplification(S), Automation(A) and Digitization(D) of HR processes so as to deliver an inspiring employee journey (Joiner, Mover, Leaver)

Resourcing plan (S+A)
Recruitment ( A)
Selection (A)
Perfect day one (A+D)
Onboarding/induction(S+A+D)
EVP ( D)
Performance management( A)
Learning & Development (A)
Talent Management ( A)
Reward ( A+D)
Internal moves (A)
Employee relations ( S+A+D)
Employee assistance programme (S+A)
Fleet & travel (A+D)
Customer service ( S+A+D)
Physical work environment (D)
Voluntary exit ( S+A)
Involuntary exit (S+A)
Pension (S

Participate in design by giving input, build and test, implement and roll-out, and optimize a HR Shared Services centreMust Have Technical / Professional Qualifications

Bachelor Degree in Business, Technical or Human Resources Field
Professional qualifications will be an added advantage
Demonstrable experience in operating a Shared Service Centre.
Minimum of 5 year- experience in Human Resource management

Additional InformationAs part of the interview, process external candidates should prepare the following documentation, which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport