Job Description
Qualifications & Skills:
Bachelor’s Degree in Computer Science, Information Technology or Advanced Diploma in Information Technology or related field.
Customer Focus.
Ability to work as part of a team.
Leadership and Team Building.
Duties and Responsibilities:
System Implementation / Support
Responsible for System Analysis, design, development, testing and system implementation.
Collaborating in planning, design and deployment of any new business applications and enhancement to existing business applications.
Provide effective support to users on issues related to systems.
Identify any integration issues and resolve with the Business Development Manager.
Provide User training and application support service.
Report generation for business users.
Requirements & Planning Management
Understand and anticipate requirements from Business Units to fulfill their requirements and help them to meet their expectations.
Break down their requirements into project & setup realistic planning.
Integration Management
Functional Design & Technical Architecture
Quality of service KPI Definition (Capacity, Dimension, Performance, Statistics)
List of potential incidents/events and procedures.
