Responsibilities
Provides support for computer information systems, databases and applications in assigned area; performs complex troubleshooting for various applications.
Participates in the development, programming, testing, debugging and implementation of new computer application systems releases, modules and functionalities; conducts version management.
Designs and develops computer application systems and programs, typically using more than one programming language as well as UN established standards for IT technologies and tools.
Installs computer application systems software and hardware according to specifications; monitors applications systems using appropriate monitoring tools and produces monitoring reports.
Manages, designs, creates, produces and maintains technical documentation for relevant computer application systems and products; manages and administers changes to technical documentation in accordance with prevailing change management and operation procedures.
Assists in developing/refining support and operations procedures for relevant computer applications systems, including programming requirements and recommendations to users for the programming interfaces.
Serves as team leader in projects dealing with the planning, specification, design, development, implementation and maintenance of simple computer application systems; liaises with users to define and specify requirements; builds, tests and modifies prototype computer application systems; performs installation and maintenance of computer applications systems in user offices.
Contributes to feasibility studies, systems analysis, design, development, implementation and evaluation and testing of computer application systems improvements and new computer application systems.
Assists in the identification of user computer application systems needs, including business process and document workflow analysis, organization and maintenance of document repositories; identifies classification schema, retention and archival procedures; designs and develops workflow systems; conducts research on document/information/knowledge management computer applications’ tools, procedures and standards.
Assist in the management of contracts/contractual service staff and supervise the activities of local and united service desk.
Provides support on computer application systems development matters, including security and data backup and recovery.
Drafts correspondence and communications; including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports.
Keeps abreast of developments in the field; conducts research on new technologies; performs benchmarking and proposes new acquisitions; assists in the implementation of new technologies.
Provides guidance and training to new/junior staff; plans day-to-day work and supervises other staff as required.
Performs other related duties as required.
Competencies
PROFESSIONALISM: Knowledge of organizational information infrastructure, including hardware, software and application systems; knowledge of relevant programming language(s) and ability to use programming skills to develop information systems; knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources; ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given; ability to perform a wide range of application software development and maintenance tasks under minimum supervision; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education
Completion of high school diploma or equivalent is required.
Supplementary training in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is desirable.
Work Experience
A minimum of ten (10) years of progressively responsible experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required.
The minimum years of relevant experience is reduced by two years for candidates who possess a first level University degree.
Experience in the management of IT service desk at local and global level and associated contractual staff and services is desirable.
Experience in management of United Nations or comparable organization ServiceDesk to support UN centric enterprise application systems is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.
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