(REF: KNCHR/ADM/SICT/06/2023)
Operational Responsibilities:
Monitor ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.
Undertake the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions
Maintain and update the organizational ICT systems across the Commission to retain current information.
Monitor the Wide Area Network and the Local Area Network and ensure optimum output performance within the Commission to enable smooth internet and network connectivity.
Ensure the smooth running of all ICT systems including web applications, email system, firewall and spam filter.
Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices
Participate in timely preparation of the ICT department budgets, work plans and reports
Undertake frequent data back-up for the Commission critical data and facilitate offsite storage of backup media.
Provide user support on ICT hardware and network infrastructure and carry out preventative maintenance of ICT equipment through regular updates of operating systems.
Install and configure security applications within the Commission.
Setup and configure virtual private networks for out of office connectivity.
Developing system specification; writing and testing computer programmes according to instructions and specifications.
Skills, Experience and Minimum Qualifications
3 years of service in a comparable position from a reputable organization
Bachelor’s degree in any of the following fields: Computer Science, Information Communication Technology, or equivalent qualification from a recognized institution; and
Professional Certification in Cisco Certified Network Associate (CCNA)
Good knowledge of Information Technology Infrastructure Library (ITIL)
Good knowledge of Active Directory Services and management.
Good knowledge of software development tools and maintenance practices.
Good knowledge of relational database management
Excellent organizational and problem solving skills
Meet the requirements of Chapter Six of the Constitution of Kenya
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If you possess the above qualities, please submit your applications electronically through recruitment@knchr.org clearly indicating the position, and the Ref No. on the subject line, together with a detailed C.V, a copy of national ID, names and telephone contacts of three referees, to reach us by 14th August 2023The Commission Secretary,Kenya National Commission on Human RightsLenana Road, CVS Plaza, 1st FloorP. O. Box 74359-00200NAIROBI.
Apply via :
recruitment@knchr.org
