Job Description
ABOUT THE JOB
The Client Delivery Senior Executive is responsible for providing a full-service management of key client accounts, through provision of marketing research information, analysis and reports. The role is charged with mentorship of junior members of the team, smooth execution of the full project cycle and achievement of revenue targets.
RESPONSIBILITIES
Client Servicing
Planning research assignments with an intention to understand client needs
Updating clients on project progress in a timely manner
Keeping abreast with industry trends in order to obtain an in-depth understanding of the clients business and become a trusted business advisor to the client
Preparing insightful presentations, developing reports and making value adding recommendations for clients
Acknowledging receipt of client inquiries and advising on resolution timelines within 24 hours
Operational / Technical
Transforming retail data into useful information through analysis and interpretation of results
Liaising and coordinating with research executives/trainees working on the client account
Completing all Billing requirements and sending through to finance department for processing
Assist in the smooth collection of debt from clients and providing timely communication to the Finance department on any contract/ job changes
Finalizing the Contract/Contract renewal with the client in liaison with the Associate Director or Client Business Partner
Drive efficiency through simplification, standardization and automation
Business Development
Building a strong relationship with clients through continuous engagement and interaction
Developing compelling and persuasive proposals with a clear value proposition for clients
Generating Revenue growth by identifying opportunities with existing and potential clients
People Management
Coaching, mentoring and training of executives
Work cross-functionally to exceed client expectations
Implement and embrace the new Service Model in line with the NielsenIQ
ABOUT YOU
You’re a quick learner who is curious about how things work and keen to create efficiencies to ensure quality delivery to all NielsenIQ stakeholders. You’ve dabbled in research and analytics. You have the communication chops to translate it all into conversation or presentations. While you may have worked with global cross-functional teams, you can also put your head down and focus on independent projects.
Seeing the big picture takes attention to details. You know what’s happening in big data and you’re ready to influence what’s next.
QUALIFICATIONAL
Bachelor’s degree in Marketing, Economics or a business-related field
At least 3 (three) years’ experience in Market Research
Excellent knowledge of and practical experience working with MS Excel and MS Powerpoint
Excellent oral and written communication skills
Ability to work under pressure and meet tight deadlines
Excellent organizational and time management skills
Strong analytical mind with a high numerical aptitude
Sound knowledge and experience in Research Measurement Services methods and techniques
Knowledge of industry trends and current affairs
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