Key Responsibilities:
Maintain close contact with assigned key clients and respond to any queries arising in service delivery
Maintain close contact with our field operations to ensure excellent service delivery to guarantee sustainable business relationship with both the agents and the clients
Maintain close contact with our agents to ensure excellent service delivery to guarantee sustainable business relationship with both the agents and the clients
Drive the team’s operations by planning duties with field team and other functions as when field jobs arise. Follow up via field visits to ensure work is done effectively and efficiently to the client satisfaction.
In liaison with the Head of Department, execute business development strategies for weekly/monthly customer performance reviews.
Keep track of the P&L of all jobs handled to ensure we remain as profitable as per commercial SLI
Flag any direct or indirect costs that have a negative impact to profitability
Dispatch of customer invoices & other related documents
Offer solutions to customer queries and disputes
Execute the company’s overall objective through collaboration with other team members, other functions, and supervisor/department head
Coordinate CHB, VAS, Trucking, Warehousing, and any other services as may be requested by customer/line manager
Capture Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience
Handle system updates and customer requests in accordance with defined processes
Ensure all relevant costs are timely updated in systems and ensure charges are passed on to customer
Other ad hoc assignments as may be given to you by your line manager
Who we are looking for:
Min Qualification: Undergraduate in Business or related field
Good communication/presentation skills
3+ years of experience preferable with Cold Chain, Flowers or FMCG industry
Experience in logistics industry/LCL will be an added advantage.
Stakeholder Management
Customer orientation/Collaboration/Agility
Be able to effectively prioritise workload
Proper understanding of INCOTERMS, Customs Documentation, and import/export processes.
Apply via :
www.maersk.com
