Job Description
Your responsibilities:
Primary customer contact for Order Intake and follow up
Interface between customer & logistics service providers (including warehouse & transport arrangements & communication
Orders on Hand management, including back order follow up, monitoring & feedback
Support to the Sales and Accounting Teams for Accounts Receivables related to RFC & POD processing & submissions
Handle and respond to all customer requests.
Support business with Automation projects related to customer data processing (order placement, order amendment etc)
Coordination & monitoring of reverse logistics processes including processing of customer RFCs and Claims
Customer 3rd Party Business coordination including processing & monitoring of battery & direct orders
Facilitating export customer documentation & transportation processes
Drive Business Operational Initiatives with O2C environment.
Handling very low-level technical enquiries on parts availability.
Support sales and marketing in promotional activity.
Mentors junior staff within the department.
Takes on additional responsibility for soft leadership topics.
Drives key KPIs and projects.
Is a key interface with other departments.
Qualifications
Education:
Degree in supply chain / logistics or related field.
Intermediate level MS Excel
Vast exposure and drive for digitization.
Customs and Foreign trade exposure.
Logistical background.
Experience and knowledge:
Computer literate, experienced in MS Office
SAP knowledge experience is essential
Good understanding of the supply chain processes
Automotive parts sales experience an advantage
Bosch Automotive product knowledge an advantage
Strong team player.
Mentor to others.
Your personal characteristics and skills:
Solutions driven.
Strong Customer Service focus.
Fluent in English (speak, read and write)
Able to handle pressure – sense of urgency
Good communication skills – telephone and e-mail
Pleasant nature, reliable and able to mix with external parties
Analytical and detail oriented.
Demonstrate Leadership ability.
Apply via :
jobs.smartrecruiters.com
