VACANCY NO. HC/01/2023: SENIOR CUSTOMER CARE ASSISTANT
For appointment to this grade a candidate must have: –
At least eight (8) years relevant experience;.
A Higher National Diploma Certificate in a related area;
Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
Telephone Occupational Test II from a recognized institution;
Certificate in Customer Care from a recognized institution;
Demonstrated merit and shown ability as reflected in work performance and results;
Proficiency in computer applications; and
Fulfill the requirements of Chapter 6 of the Constitution
Duties and Responsibilities
Maintaining calls register;
Answering and directing telephone calls;
Updating institutional telephone directory; attending to physically challenged visitors and staff;
Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
Supervising and guiding junior staff;
Collecting customer information, analyzing customer needs and giving recommendations to the management.
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Please note:
Interested qualified applicants are notified of the following:How to Apply
Interested qualified applicants are requested to submit a cover letter, detailed CV, copies of certificates & testimonial with the title and Reference number of the position
clearly indicated in the email subject line to hr@nationalheroescouncil.or.ke
Successful candidates will be required to fulfill the requirements of Chapter six (6) of the Constitution of Kenya specifically clearance from the following institutions;Applications should be addressed to;
Chief Executive Officer/Director, National Heroes Council
P. O. Box 30001-00100 NAIROBI, KENYA
Applications may also be dropped at the Council’s offices located at Embankment Plaza, Mezzanine floor along Longonot Road, Upperhill, Nairobi during working hours between 8am and 5pm.
Charles O. Wambia
C.E.O/Director
Apply via :
hr@nationalheroescouncil.or.ke
