Job Description
Key Responsibilities:
Develop and implement credit control policies, procedures, and strategies to minimize credit risk
Lead, motivate, and develop a high-performing credit control team.
Oversee the billing and collections processes, ensuring accurate and timely invoicing
Follow-up on outstanding balances, and effective communication with customers.
Prepare and present detailed reports on credit control performance, including aging reports, cash flow forecasts and bad debt provisions
Build and maintain strong relationships with customers, resolving disputes and queries promptly and professionally.
Offers leadership to ensure achievement of credit department objectives by setting departmental and individual objectives, developing, and motivating staff, feedback, and appraisal in order to maximize departmental performance
Ensure all External and internal E-mails received in the Department are responded to and addressed within 24 hours
Monitors and manages concentration risks in the Credit portfolio
Reconciliation of client accounts in cases of dispute
Maintain and develop professional and technical credit knowledge through training programs, meetings, staff forums and other initiatives.
Qualifications
Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
Additional certifications in credit management or accounting can be advantageous
A minimum of 7 years’ experience in Collections and credit control roles.
Over 3 Years of proven experience in a leadership or managerial role as a Credit Control Manager or Supervisor.
Aggressive individual who is relentless and does not know how to give up and looks for solutions.
Experience in a similar role in Engineering and Real Estate would be preferred
Strong leadership and people management skills, with the ability to motivate and develop a high-performing team.
Strong understanding of credit risk management and debt collection processes.
Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Strong communication and negotiation skills, with the ability to effectively interact with internal and external stakeholders.
Proficient in Microsoft Office suite, particularly Excel, and different back-office systems.
Knowledge of relevant laws, regulations, and industry best practices related to billing, credit control and collections.
Proven track record of successfully implementing process improvements and driving positive change
Ability to meet tight deadlines.
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