Responsibilities
Be the primary point of contact and person of trust for your clients
Monitor swift implementation of new clients/services
Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
Provide consultative guidance to clients
Maximize client retention by negotiating contract renewals at sustainable rates
Learn and self-develop continuously through trainings and other learning opportunities
Participate actively in various internal projects, contributing to organisational strategy and organisational learning
Pro-actively identify and pursue up- and cross-sell opportunities
Align the company’s service proposition to the client’s needs while ensuring operational efficiency
Coordinate complaint and problem resolution with other departments
Profile/Skills
5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)
Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plus
Strong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.
Excellent knowledge of English and French. An additional language is a plus (Spanish, German, Arabic)
Apply via :
cigna.wd5.myworkdayjobs.com
