Job Outline:
Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
Monitor import cargo receipt and breakdown, resolving any related issues
Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
Update flight handling reports including identification and monitoring of irregularities and discrepancies
Dispatch post flight information to the correct departments in a timely manner.
Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
Provide support, guidance and coaching to Cargo Agents
Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter
Logistics/Cargo.Air Cargo : Educated to at least GCSE standard or equivalent
Experience: A minimum of 3 years experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent) Knowledge/skills: Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulation PC based skills including Microsoft Word/ Excel/ E-mail. Fluency in English and the language of the country you are working is essential. Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
