Job Purpose
The role holder will provide support to the Business Banking Credit Head in the following key areas;
Be member of the Absa Business Support & Recoveries Team with responsibility for the delivery of turnaround strategies to a portfolio of Business Bank segments but predominantly Business Bank Commercial customers experiencing financial stress. Support may be extended to Small and Medium Enterprise businesses.
Take responsibility for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve long lasting turnaround solutions so that the customer can be returned to a Relationship Manager in the Business Banking Department.
Key Accountabilities.
Sales & Service – 20%
Lead detailed negotiations with customers, sometimes in conjunction with Relationship Managers, regarding the agreement to, and implementation of strategy e.g. new lending propositions, terms and conditions of continuing Bank support etc.
Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages, increases customer satisfaction and enhances the Absa Brand.
Identify sales opportunities, progressing these in partnership with Relationship Managers and Group companies where appropriate.
Ensure appropriate pricing is achieved.
Business Management – 60%
Actively manage customers, through customer visiting, to ensure business and banking risk issues are addressed in a timely manner
Obtain customers’ commitment to implement appropriate strategies and actions to improve business and Bank risk
Analyse / appraise lending propositions, customers’ plans / strategies and budgets & cash flow – sensitivity analysis.
Liaise with group companies to ensure coherent management of customers, where there are mutual relationships
Act as a reference point for Business Bank relationship and credit teams for discussions on specific cases or where more general input from a Business Support & Recoveries “specialist” is required.
Develop network of contacts internally and also with local external professionals in order to maximise effectiveness in assisting customers.
Promote the Business Support & Recoveries team to internal audiences (including relationship and credit teams and group companies) and professionals.
Where appropriate, manage the use of professionals including accountants, turnaround managers, solicitors and property professionals, obtaining customer’s agreement to their use, preparing instructions and reviewing results.
Ensure data integrity is maintained
Develop strategies for portfolio management re: SME segment including possible sale of portfolio
Impairment management including modelling recommendations that arise out of market practice and in line with Absa and regulatory guidelines.
Risk Control – 20%
Lead discussions with Relationship Managers to identify Bank risk, Business risk and critical issues for specific customers. Lead proactive formulation and implementation of strategies to improve Business and Bank risk.
Monitor customers’ progress by appraising results revealed by their reporting packages, reviewing / quantifying business and Bank risk.
Sanction, via CCRS, lending propositions, and strategies and actions to improve risk in the Business Support portfolio.
Undertake regular raining (in person and online) to Relationship Teams and including through joint site visits.
Experience
At least 5 years in remedial
Skills & Expertise
Good credit risk skills
Good relationship management skills
Strong analytical and numerical skills
Strong communication and report writing skills
Good knowledge of Microsoft Excel and other spreadsheet/database applications
Strong planning, coordination and time management skills
Proficiency in use of internal IT systems
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