Position Summary:
The incumbent will spearhead the expansion of MSME business within the designated branch by focusing on customer acquisition, retention, and strategic relationship management to fulfill clients’ financial requirements.
Key accountabilities encompass overseeing project timelines, ensuring adherence to quality standards, and collaborating with cross-functional teams to achieve organizational objectives. This role demands proficiency in managing stakeholder expectations, resolving conflicts, and implementing process improvements to enhance efficiency. The ideal candidate must exhibit strong leadership capabilities, exceptional problem-solving skills, and a proven track record in delivering measurable results under pressure. Responsibilities also include conducting performance evaluations, fostering team development, and maintaining compliance with industry regulations. A commitment to continuous learning and innovation is essential to drive sustainable growth and maintain competitive advantage in a dynamic business environment.
We are seeking a dynamic professional to oversee our business growth initiatives and efficiently manage our portfolio, ensuring strategic alignment with organizational objectives. The ideal candidate will have a proven track record in driving revenue expansion, optimizing asset allocation, and implementing scalable growth strategies. Responsibilities include analyzing market trends, identifying high-potential opportunities, and fostering partnerships to enhance portfolio performance. Additionally, the role requires strong financial acumen, proficiency in data-driven decision-making, and the ability to collaborate cross-functionally with leadership and stakeholders to execute long-term business objectives. Experience in portfolio diversification, risk assessment, and performance monitoring is essential, along with exceptional communication and leadership skills to inspire teams and drive sustainable growth.
Expand MSME business by securing new lending and deposit opportunities from both current and prospective clients.
Develop and sustain influential advisory relationships to secure high-value clients and provide customized financial solutions.
Develop and oversee the MSME portfolio by identifying growth opportunities while maintaining profitability and ensuring operational excellence.
Strengthen customer engagement through regular interactions, structured meetings, accurate records, and cross-selling of bank products.
Explore emerging business prospects and forge strategic partnerships while delivering market intelligence and actionable feedback to enhance product development and strategic initiatives.
The role involves overseeing the credit lifecycle, ensuring timely collections, and minimizing financial risks through rigorous assessment of customer creditworthiness. Responsibilities include evaluating credit applications, setting credit limits, monitoring payment patterns, and resolving delinquencies efficiently. The position requires strong analytical skills, proficiency in financial analysis tools, and expertise in negotiation. Candidates must have a background in finance, accounting, or a related field, along with experience in credit control or debt recovery. Effective communication and attention to detail are essential to maintain compliance with company policies and regulatory standards.
Conduct thorough evaluations of loan applications by analyzing customer needs, financial documentation, and conducting essential due diligence, which involves on-site visits and reference verification.
Evaluate applications meticulously and deliver suitable recommendations for approval, maintaining thorough and precise documentation throughout the process.
Monitor the progress of loan applications, relay final decisions to customers, and collaborate with relevant teams to confirm that all stipulated conditions are satisfied before fund disbursement.
We are seeking a dedicated professional to enhance and manage customer interactions, ensuring exceptional service and satisfaction. This role involves resolving inquiries, addressing complaints, and providing personalized support to foster long-term relationships. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric mindset. Responsibilities include handling inquiries via various channels, analyzing feedback to improve service quality, and collaborating with cross-functional teams to implement enhancements. A background in customer service or a related field, along with proficiency in CRM software, is required. This position demands adaptability, patience, and a commitment to delivering outstanding experiences.
Deliver exceptional customer service by actively promoting the bank’s products, identifying opportunities for cross-selling, and resolving all queries and complaints promptly to uphold our agreed service standards.
Ensure the strict protection of customer confidentiality by working in tandem with branch and head office teams to maintain a seamless and positive customer experience.
Ensures adherence to all relevant laws, regulations, and internal policies across organizational operations. Monitors changes in regulatory requirements to proactively mitigate risks and maintain compliance standards. Conducts thorough audits and assessments to identify gaps, and implements corrective actions as needed. Collaborates with departments to foster a culture of compliance and ethical conduct. Develops and delivers training programs to educate employees on compliance obligations and best practices. Serves as the primary point of contact for regulatory inquiries and investigations. Prepares detailed reports on compliance activities, findings, and recommendations for senior management.
Ensure adherence to all applicable regulatory mandates, internal bank policies, established risk frameworks, and operational protocols, with particular attention to Know Your Customer (KYC) and anti-money laundering (AML) guidelines.
Oversee risk management initiatives while maintaining the thoroughness and precision of customer documentation and facilitating daily branch operations.
Support the Branch Manager in executing routine branch operations in accordance with established Bank policies and procedures.
Support organizational effectiveness by leveraging reporting capabilities, maintaining a deep understanding of market trends, fostering collaborative teamwork within marketing initiatives, and
Performing any additional tasks as directed by management as needed.
Experienced candidates with a strong academic background in a relevant field and a minimum of [X] years of professional experience are encouraged to apply. Proficiency in [specific software, tools, or methodologies] is essential, along with excellent analytical, problem-solving, and communication skills. The ideal applicant will demonstrate a track record of delivering results in [specific industry or sector], with a focus on [key competency, e.g., project management, data analysis, or stakeholder engagement]. Knowledge of [industry-specific regulations, standards, or frameworks] is advantageous, and candidates must possess the ability to work both independently and collaboratively in a fast-paced environment. Strong organizational and time-management abilities are required to meet deadlines and exceed performance expectations.
A recognized institution must award a Bachelor’s degree in Business, Finance, or a closely related field.
With a minimum of two years of hands-on sales experience within a financial institution, you bring a proven track record of success in driving revenue and fostering client relationships.
Proficiency in banking laws, regulations, and operational procedures is required.
Proficient in risk management and compliance frameworks is essential for this role. Candidates must demonstrate a strong understanding of regulatory requirements and the ability to implement effective risk mitigation strategies. Familiarity with industry standards and best practices in compliance is also required to ensure organizational adherence to legal and ethical guidelines.
Highly analytical professionals who can rigorously evaluate existing processes and propose improvements through evidence-based reasoning and measurable outcomes.
Proven skill in fostering alignment and securing buy-in from diverse stakeholders across every department within NBK.
If you fulfill the specified qualifications, kindly complete the application form titled “APPLICATION FOR BUSINESS BANKER,” then submit your CV and a cover letter to recruitment@nationalbank.co.ke by Thursday, June 18, 2026. Ensure the subject line of your email clearly states the job title and reference number (NBK/RET/30/2026).
Qualifications
BA/BSc/HND
Experience Required
2 years
