Reporting to Head: Business Process Innovation the successful candidate will be tasked to ensure that strategic and operational business problems are accurately framed, understood, in line with established business analysis and process management practices in order to ensure outcomes meet business requirements.
Key Result Areas:
Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
Always build a positive image by exceeding client expectations
Always treat internal and external customers fairly
Process Innovation.
Drafting process ideas to reduce costs and improve production rates
Designing and testing process upgrades and new process systems
Ensuring processes comply with regulatory, safety and quality standards
Performing process simulations and troubleshooting reported issues
Performing optimization tests.
Developing routines and best practices to ensure product and process quality
Developing standardized operating instructions for the changed processes
Manage Changes.
Ensure a healthy working relationship between team and all other departments in terms of system functionality and business processes in the bank. Front and back-end and all processes in between need to be considered.
Ensure the processes and systems used adhere to Industry standards and compliance rules
Provide constant feedback on status of changes to be implemented
Ensure all changes are implemented on time and the operational impact has been assessed and properly catered for.
Project Management.
Prepare programme schedules, design execution life cycles, identify and manage associated risks
Design the standards of quality assurance, review the test results and measure solution fit
Ensure all changes are signed off as per the timelines agreed with IT
Manage changes to be deployed and ensure that the relevant access has been allocated to the team to perform tests on the day of the deploy
Establish Operational Excellence.
Conduct systems, processes, policies and procedures analysis and identify failure root causes and make necessary recommendations
Conduct risk analysis and make necessary recommendations
Review efficiencies of internal procedures and methodologies
Business Change and Innovation.
Review existing systems, policies and procedures against legislative requirements and propose solutions
Conduct process analysis, design and propose reengineered process solutions
Research technologies and business concepts to support and enhance corporate strategy
Design technology and business process solutions
Collaborate with other solution driven process owners as and when required in design and implementation
Prioritization and Escalation.
Ensure that changes are communicated and prioritized within the business as well as the team
Attend prioritization meetings with IT and the business
Critical Competencies:
Analytical Skills
Business Analysis Skills
Business process re-engineering skills
Process automation Skills
Facilitation Skills
Interactive and Interpersonal Skills
Presentation Skills
Attention to detail
Problem solving orientation
Business case development skills
Additional Competencies:
Proven work experience as a Process Engineer
Detailed understanding of the BPMN 2.0 mapping and automation
Detailed experience in the banking industry with emphasis on Digital Banking
Detailed and proven experience in Agile development environment with specific familiarity with SCRUM
Familiarization with CBAP IIBA Program
Minimum Education
Bachelor’s Degree
Minimum Experience
5- 10 years’ experience in Process Reengineering and Automation
Behavioral Attributes:
Strong organizational and planning skills
Ability to articulate business impact of changes
Strong strategic thinking with a practical mindset
Results driven
If you meet the above requirements, please submit your application online.
Only shortlisted candidates will be contacted.
Leave a Reply