Job description
Job Purpose
To generate new business whilst maintaining existing Corporate and High Net worth Client base in order to achieve business growth targets
To ensure that high quality standards of customer experience is provided in order to attract, retain and grow wallet share for increased sustainable business
To optimize resources mainly human capital and Bank assets in order to achieve a quality, effective and efficient business model while appreciating the business risks.
Reporting to the Regional General Manager, the role holder will be responsible for the following:
KEY RESPONSIBILITIES
Strategy Execution
Own the Branch targets and deplore a robust strategy on how to meet and exceed the targets
Unlock key business opportunities and manage key relationships and clients
Harness support of key business enablers to support realization of the strategy
Business Development
Build trusted relationships with both Corporate and High Net worth Clients and other key stakeholders with an aim to expand market and grow wallet share
Promote and execute business growth initiatives and new products
Proactively market lending and deposit opportunities from current and prospective clients
Champion growth of non-funded income lines to ensure a balanced healthy business
Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
Budget accountability: responsible for strict cost management in the branch.
People Management
Drive and inculcate the right Corporate culture at all times
Create an empowering environment for direct reports that fosters creativity and encourages innovation
Develop a high performing team through effective use of KPIs/ SMART targets and timely reviews with active feedback and coaching
Ensure training of staff is carried out and business continuity plans are in place
Reward and recognize high performing teams and staff, hence motivating the team towards high performance
Directly responsible for discipline among staff within the branch by following the Bank’s disciplinary and grievance procedures
Conduct regular meetings with branch staff to ensure all staff are on track on performance, receive feedback on any issues arising from the business and support those with performance challenges
Mentor and develop upcoming Managers.
Customer Experience
Ensure the branch achieves service excellence by closely monitoring and improving customer service standards, through closely working with the Regional Customer Service Managers
Ensure regular training on customer service is done for the branch teams by the Customer Service Champions
Ensure stellar customer service and prompt attendance to any customer complaints.
Compliance & Risk
Ensure that all operations and controls within the branches are adhered to and in compliance with set regulations, to protect the business
Achieve performance standards in the branch audit; low portfolio at risk (PAR) by ensuring that there is quality lending; no frauds and overall high compliance standards; Participate in Branch Credit Committee meetings
Budget planning, control and evaluation for the Branch.
6. Brand & Corporate Social Responsibility (CSR)
Promote the Brand of the Bank by ensuring cleanliness, branding and participating in community related initiatives
Support CSR activities in the Branch and beyond
Guard the Bank against reputational risk by ensuring effective governance in the Branch.
Additional Responsibilities: On request, participate in Departmental and or Group wide business initiatives including any other matters that may be assigned from time to time.
Behavioral Competencies
Is exceptional at relationship management
Is an inclusive leader with an extroverted interest in people
Enjoys responsibility, authority and the social initiative required by a leadership position
Applies pressure in a charismatic way to achieve an objective and to gain acceptance of their point of view
Applies interpersonal skills, self-confidence and charisma to influence and persuade
Is an excellent motivator, knows how to communicate and can persuade
Is very independent, has no difficulty accepting risks and has a strong sense of urgency.
Leadership Style
Display initiative and an enthusiastic, positive and persuasive style
Take immediate control of situations and does what it takes to attain objectives and solve problems
Makes decisions in a spontaneous and confident way, based on the available information
Is a good team leader; with a confident and “in charge” attitude to lead the group to the completion of goals
Encourages direct reports by delegating work, exerting effective controls progressively towards objectives
Able to lead and inspire the team including other managers to achieve results.
Desired Knowledge
Thorough understanding of the Banking industry and the policies and procedures of the Bank
Good knowledge of the business environment, industry regulations and government regulations
Strong marketing and selling skills
World class customer service skills
Able to handle very complex transactions both funded and non-funded
Able to have a wholistic view of the client for value chaining, wallet sizing and business deepening
Good working knowledge of MS office suite and Bank’s systems.
Qualifications & Working Experience
Holder of a degree (business related preferably) from a recognized University will be desired) or its equivalent with 10 years’ experience in a managerial function 5 years of which must be in a large sized branch
Over 12 years working experience in the financial/ service industry
Holder of banking professional qualifications such as ACIB or AKIB and working experience in a multicultural environment will have an added advantage
Experience in both Bank operations and credit will be an added advantage
If interested and you meet the above requirements, please submit your application by attaching your detailed Curriculum Vitae.
