About the role:
This position is responsible for providing assistance to Human resources function with the daily administration and development of services, policies and procedures, while helping to maintain a positive, safe, employee-centred workplace atmosphere.
Responsibilities
Be the first point of contact and expert on SCJ HR policies and processes: providing advice, guidance and support to employees and line managers across the organization on a variety of HR issues, ensuring adherence to company policy and employment legislation.
Provide a generalist HR service, including administration and employee services, employee relations, recruitment, on-boarding, development.
Talent Management: Full life cycle talent management of employees as well as effective collaboration with Talent Acquisition and line managers in sourcing for the right talent in the right role. This role will be instrumental in meeting all the Healthier World recruitment targets.
Employee Relations support: Provide coaching and advice on employee relation matters ensuring local legal compliance, employee advocacy and business partnership.
Performance Management & Development: Assist with building capability and a high-performance culture by pro-actively implementing global and regional initiatives as well as delivering our performance management process.
HR Operations: support the HR Delivery team to ensure effective HR operations throughout the employee life cycle i.e. monthly payroll inputs on MyHR.
Leading and delivering HR projects as assigned by Manager, Field HR i.e., change management initiatives, site engagement initiatives, as well as supporting the business on key projects.
Drive CSR activities as per plan.
Deliver the local onboarding process to ensure an impactful onboarding experience for our employees.
Develop and update functional onboarding checklists in accordance to Supply chain competencies.
Coordination of production training plan activities and tracking of completion.
Experience You’ll Bring
2 years of experience in HR, Shared Service Organizations, Contact Center / Customer Service experience preferred
Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration preferred
Knowledge of Kenya Labour Laws
With experience in using Service Center technologies (e.g. ticket management, knowledge management, telephony / chat, email, document management, etc.) such as Service Now and Workday, as well as MS Office.
Fluent verbal and written communication skills in English.
Behaviors You’ll Need
Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines
Build trust and respect of local employees to ensure you can act as a confidential advisor and support local employee issues and strong customer service skills including ability to diffuse challenging situations
Demonstrated organizational and planning skills with the ability to multi-task and prioritize workload and provide timely follow-up and resolution
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