ROLE PURPOSE
The Risk and Compliance Supervisor is responsible for supporting the Store Manager by completing tasks to ensure a safe and secure working environment for all employees, visitors and customers.
DUTIES AND RESPONSIBILITIES
Security Responsibilities
Respond to all aspects of emergency responses to provide assistance to employees and customers and where necessary act as the command and control for the incident.
Conduct daily / weekly / monthly checks for all safety and security equipment.
Train store employees on the application of emergency procedures in crisis situations as per the guidelines.
Policies and Procedures
Implement the safety and security policies and procedures in the store.
Enforce security/safety policies and ensure that security officers posts instructions are followed, established patrols are completed, and adequate reports and logs are filed daily and weekly as per the company policies.
Maintain strict compliance with the law and company policies concerning shoplifters handling, searches and seizures, and the preservation of evidence.
Investigations
Identify potential safety and security risks and report to management.
Support investigations on cases such as employee theft, breach of ethics, corruption and violations of MAF Retail policies, procedures and code of conduct.
Identify theft trends within assigned store, enforce theft handling procedures and improve theft-catching rate of employees and customers.
Perform routine monitoring and review the video surveillance footage to ensure compliance with all policies and procedures during the day.
Participate in Loss Committee meetings and ensure action plans are prepared and implemented to reduce shrinkage.
Reporting
Document any reports related to risk within the store.
Communicate with the store manager daily and weekly regarding safety & security issues/changes that need to be implemented.
Human Capital Responsibilities
Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
Apply and follow MAF Retail’s corporate policies and relevant procedures and instructions.
QUALIFICATION, EXPERIENCE, SKILLS AND TRAITS:
High School Diploma.
Bachelors’ Degree in Administration, Finance or equivalent is preferred.
2+ years of related experience.
Excellent written and verbal communication skills
Strong interpersonal skills
Highly organized with strong multitasking skills
Good time management skills
Good problem-solving skills
High attention to detail
Apply via :
nel.com
