Job Description
Role Responsibility:
Serve as the liaison between all departments and the Security Department
Handle (without delay) complaints and unusual/critical event information to the appropriate personnel
Directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment
Complete ‘Task work orders” for all reported maintenance needs
Inform (without delay) to the proper personnel of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
Control and monitor the two-way communication systems
The Ideal Candidate:
Must possess a minimum of diploma in any field. A security related is an added advantage.
Minimum of one (1) year verifiable experience in information research or SOC experience
Minimum of one (1) year verifiable experience in a security command or communications center
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Advanced computer skills and Microsoft Office proficiency
Ability to work in a team environment
Ability to multi-task, discerns patterns in detail
Excellent verbal/writing skills
Ability to think through problems for logical solutions, and remain calm and professional under stress
Ability to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
