Job role
To provide excellent security services to the Members upon entry and until they exit from the Club. S/He will be the point of contact with the Members as they come in and leave the Club, sort out any Members’ issues at the Club and direct these concerns to the right channels for immediate resolution.
Key Duties and Responsibilities
Be the first and last point of contact with Members as they enter and leave the Club.
Be calm, courteous, pleasant and firm when dealing with Members.
Resolve Members issues at the gate in relation to processing of gate access cards for Members and guests. Follow up to ensure any issues noted have been resolved and provide feedback to Members, either directly or through the established channels of communication.
Ensure consistency in communication with Members.
Ensure efficient processing of Members and guests at the gate.
Ensure consistency in authorization and registration of visitors entering the Club.
Filter Members’ queries and channel to the right office(s) for further action.
Document all concerns and compliments and escalate to Security Manager for further action.
Ensure consistency in security procedures always.
Conduct investigations as directed.
Minimum Qualifications and Experience
Background in Security& or Security studies – preferable
Experience in security supervision –Ideal
Experience in conducting investigations – added advantage
Excellent, communication, interpersonal and people skills
Outgoing nature, enthusiastic, pleasant personality.
Flexible team player.
High level of integrity and commitment.
Excellent supervisory and problem-solving skills
Computer proficiency – a must.
Competencies:
Technical Capacity
Discreet and objective
Integrity
Attention to detail
Customer Focus
Results oriented
Leading People
Organization and planning Skills.
Analytical and data processing skills
Collaboration and teamwork.
Interested candidates are requested send an updated Resume and letter of application referenced “Security Officer/Supervisor” to careers@mcc.co.ke by end of day (5.00pm) Wednesday, 16th February 2022.Due to the large number of applications, we may receive, kindly note that only short-listed candidates will be contacted.
Apply via :
careers@mcc.co.ke
