Job Description
Assist to streamline the security program to safeguard the property.
To safeguard guests, visitors, employees and the property when in the premises.
Analyze the various problems confronting the Security Department & develop solutions.
Design & develop techniques to prevent or minimize waste, theft or pilferage.
Adhere to the Standard Operating Procedures & ensure the same by the security team.
Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Assist to identify the major facilities and security equipment requirements for the department and the property.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department.
Identify optimal, cost-effective use of the resources and educate the team on the same.
Submit Annual Security Operations & Capital budgets to the General Manager.
Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
Constant supervision of the team members.
Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
Coordinate operations with Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
Ensure to offer special protection to VIPs and Government Dignitaries.
Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
Ensure to make clear and concise plans, while dealing with emergencies.
Ensure that fire prevention and safety procedures are maintained in all areas of the hotel.
Ensure that all security operations are in accordance with Standard Operating Procedures.
Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
To handle guest complaints pertaining to security.
Qualifications
Bachelor of Arts in Criminology or related studies
Minimum 3 years of relevant experience in a similar capacity
Certificates in CPR, First Aid Management and Basic Fire Fighting
No criminal record
Competencies
Strong leadership, interpersonal and training skills
Good communication skills
Honest with a high level of integrity
Ability to remain calm and react fast to situations
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
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