Job Summary:
The Security Manager is responsible for developing and implementing comprehensive security strategies to protect the property, guests, visitors, and employees of the company. This role involves analyzing security challenges, designing preventive measures, ensuring adherence to security protocols, and collaborating with various departments to maintain a secure environment. The Security Manager will play a crucial role in training staff, handling emergencies, and liaising with law enforcement and regulatory bodies.
Key Responsibilities:
Security Program Management:
Streamline the security program to safeguard the property, guests, visitors, and employees.
Design and implement techniques to prevent or minimize waste, theft, or pilferage.
Develop and enforce Standard Operating Procedures for the security team.
Operational Support:
Provide effective support to the security team to ensure efficient service delivery.
Respond to customer queries and resolve issues promptly to ensure satisfaction.
Motivate and develop staff to ensure smooth departmental operations.
Identify and ensure the optimal use of resources and educate the team on cost-effective practices.
Budget Management:
Submit annual security operations and capital budgets to the General Manager.
Training and Development:
Ensure the team is trained in all safety provisions, including fire prevention and emergency procedures.
Support recruitment, induction, and ongoing development of security staff.
Incident Management:
Conduct investigations on theft, breaches of ethics, corruption, and policy violations.
Coordinate with outside agencies and legal representatives during investigations.
Maintain compliance with laws concerning arrest, search, seizure, and evidence preservation.
Develop clear and concise plans for handling emergencies.
Liaison and Coordination:
Liaise with local police, fire brigade, and government agencies to ensure cooperation.
Maintain public relations with regulatory bodies and law enforcement authorities.
Coordinate operations with team leaders and other departmental managers to ensure operational readiness.
Reporting and Documentation:
Ensure daily activity reports accurately reflect security activities.
Document reports related to risks within and outside the company premises.
Special Protection:
Ensure special protection for VIPs and government dignitaries.
Inspect exhibits during conventions to ensure compliance with public safety and fire regulations.
Customer Relations:
Handle guest complaints regarding security in a professional and timely manner.
Requirements
Qualifications:
Bachelor’s Degree in Criminology, Security Management, or related fields.
Diploma level and professional training in security.
Certificates in CPR, First Aid Management, and Basic Fire Fighting.
Member of PROASAK and other security-related professional organizations.
Knowledge of modern surveillance techniques, equipment, and systems.
Knowledge of first aid, fire safety measures, firefighting equipment, and alarm systems.
Understanding of investigation techniques and laws of arrest, search, and seizure.
Certificate of good conduct from the National Police Service.
Valid driving license (added advantage).
Experience:
Minimum of 3 years in a supervisory role in security.
At least 7 years of working experience as a security officer or equivalent role.
Experience in law enforcement, military, or investigations preferred.
Experience in a retail, FMCG, or manufacturing environment in a senior role.
Competencies:
Strong leadership and interpersonal skills.
Excellent written and verbal communication skills.
High level of integrity and ethical standards.
Strong organizational and time management skills.
Ability to remain calm and react quickly to situations.
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