Role Purpose:
The incumbent will be responsible for performing all on-site installation, repair, maintenance and test activities in the assigned area, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs. Accomplish the network extensions, detect and repair dysfunctions of network elements. Undertaking all customer links support tasks in external facilities and customer premises. Guaranteeing that the work progress accurately follows the agenda.
Key Duties and Responsibilities
Support the implementation of different IP Network equipment to fulfil solutions designed and sold by the commercial team
Understand customer and solution requirements and assist during surveys in the qualification processes by utilizing the company’s standard products and services portfolio
Responsible for accomplishing technical content of the support, implementation and deployment process
Establishes voice and data IP networks by Configuring switches and routers , structured cabling, , and splicing Optic fibers , installing telecommunications equipment, routers, switches, multiplexors, cable trays; Routing Channels , equipment commissioning up to industry standards and coordinating with various services contractors.
Prepare configuration diagrams and specifications on the service installation cards or on the routine maintenance job cards.
Handling Operation and maintenance tasks such as testing circuits, equipment, alarms clearance and escalating critical problems to the respective Regional Team Leader.
Responsible for meeting daily maintenance service to achieve customer satisfaction through network availability.
Maintains constant communication with Customers, Customer Experience Centre & Help Desk by listening to and resolving raised network concerns by providing solutions to queries and providing continuous updates up to closure of incident or requests.
Enhances department and organization performance through timely completion of different requests by exploring opportunities that add value.
Review all works orders and prepare formal reports weekly and consolidate monthly and annually.
Maintain a safe work environment by following HSE, engineering standards, procedures, and legal regulations.
Attend weekly regional meetings, Priorities special projects and prepare exclusive reports
Conduct site surveys, pilot program service activities e.g. Proof of Concepts (POC)
Academic Background & Professional Knowledge
Diploma in telecommunication with 3 years working in Telecom industry
OR
Degree in BSc Computer Science, Engineering or Telecommunication plus 3 years equivalent work experience.
Professional registration with Engineering Council.
Cisco qualifications, minimum CCNA, or any other IP Network certification.
1 to 2 years’ Experience With a portfolio of work that you’ve done or projects you have contributed to during your placement or previous employment.
Here are the skills we are looking for
Strong organizational skills with a minimum of 1-2 years of relevant technical experience within a large national network
Excellent oral and written communication skills.
Knowledge of SIP and experience in working with SIP providers
Must have routing and switching experience (Very Important!!) with hands-on proficiency in configuring Multivendor Routers and Switches
Demonstrate knowledge on BGP, IS-IS, OSPF protocols, Firewall rules, and Best practices.
Able to offer engineering solutions based on a thorough understanding of Data Network architecture, topology, and other configuration details.
Maintain a record of engineering solutions, such as detailed engineering requirements, detailed reference design, and detailed integration test plan documents.
Conduct high-quality and comprehensive lab tests to prove the viability of proposed engineering solutions.
Demonstrate the use of the system, security, and network monitoring tools.
Conduct high-quality and comprehensive lab tests to prove the viability of proposed engineering solutions.
Demonstrate the use of the system, security, and network monitoring tools.
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How to Apply:Please note, only shortlisted candidates will be contacted. Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
Apply via :
recruitment@telkom.co.ke
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