About this Opportunity:
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What will you do:
Help with Assurance support activities
Handle incident management
Assist with Problem management
Perform system administration
Work with Billing operations
What will you bring:
Bachelor level, in engineering IT, Telecom
3-5 years’ experience of deploy system test and lead testing team.
Linux Knowledge is a must
Additional Requirements:
Knowledge of Managed Service telecom operations practice
Knowledge about Ericsson charging system will be an added advantage
Knowledge of databases is required
Knowledge sharing and collaboration skills
Ericsson knowledge
English skills
Delivering results & meeting customer expectations
Analyzing
Working with people
Creating & innovating
Applying expertise & technology
Apply via :
.com
