Job description
Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.
Act as a customer interface for advanced Care service delivery and project related deliveries. Work with large and / or complex projects or troubleshooting cases. Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.
Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.
Responsible as technical customer contact.
Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
Consultancy type of activities Applies customer understanding in customer relationship building, .
Lead and provide Expert Support service.
Lead complex technical activities such a SW upgrades, technical audits and swaps.
Project management duties (e.g. planning of a sub project or special Care projects, technical manager substitute, managing subcontractors).
Lead & plan technical/customer system acceptance testing and feature testing
On request perform
Installation and/or commissioning and/or integration activities.
Network expansion activities.
Technical/customer acceptance testing
Participate multivendor, IP and 3rd party activities (installation, integration, interface troubleshooting)
Knowledge sharer role
Technical guidance and support of other team members. Information sharing and competence transfer
Promote actively re-use of knowledge, mentor role
Share knowledge via discussion forums and expert community activities
BSc Electronics Engineering, Computer Science, Electrical Engineering, Telecommunication or equivalent
Technical Competence
SDM/One-NDS/HLR-FE/EIR-FE/MNP/One-AAA/HSS
Has excellent IP and Unix experience and skills
Has excellent knowledge in network technologies, including TCP/IP, routing/switching, network security, Network Management, DNS, Radius, LDAP, 3GPP interfaces, etc.
Has advanced troubleshooting skills. Can independently use network analyzers and tools to troubleshoot difficult network problems
Has excellent knowledge of ATCA platform & NSN HP Line platform.
