Reporting to: Scouting manager
Job summary: Through Customer Care and Category Management, the Scouting intern ensures the best classifieds user experience
Targets and Responsibilities:
Prequalify users from various online sources and through telemarketing introduce them to PigiaMe and convert them to PigiaMe loyal users through account creations and followâ€up
Maintain a clean database by analyzing user account and draft ad database. If necessary, follow up with user education guidelines on how to post a successful listing
Category Management: Analyze supply and demand of specified categories via internal category KPI reporting and work with Sales/Marketing teams to steer towards a healthy supply and demand balance and respectively a high level of user engagement
Daily and weekly reporting, allowing to understand and adequately manage user behavior and impact of marketing campaigns
Ad hoc management tests and analysis
Skills and Attributes:
Ability to analyze data and deduct meaningful information
Fluency in both written and spoken English and Swahili
Telephone etiquette Internet native
Strong and proven attention to detail
Excellent Microsoft office skills particularly in excel
Ability to effectively work independently on multiple tasks and prioritize accordingly
Good interpersonal skills and willingness to actively contribute to the team’s success
