Job Purpose
To facilitate the utilization of Interswitch Products for optimal and efficient transaction processing activities while ensuring that any issues that do arise are managed and resolved within a reasonable and agreeable manner by the customer
Responsibilities
Products Operations Management
Product- user administration for all internal and external customers
Updates product documentation for all products under Schemes Management
Maintains up-to-date contact details and bank mandates for all Schemes Management Operations’ external customers
Resolves and responds to customer queries on products under Schemes Operations
Maintains and amends limits, OTB, static data on cards, merchants or terminals as per instructions and confirms the same
Reversal of entries as advised by the banks
Picks and processes incoming and outgoing files from the Schemes onto the Card Management Systems
Runs the EOD processes, generates EOD reports and places in the respective banks’ folders
Processes the banks BRSOUT and BRSIN payment files as per the set SLA’s
Prepare GL entries to be shared with Banks.
Uploading of MasterCard files OMC, ABU, T067 and T068.
Testing and updating check lists when on boarding new projects
Process Management and Support
Assists in resolving all operational issues that may arise as a result of utilizing product under Switching and Processing scheme portfolio
Advising NOC on Priorities that need to be raised in case of system downtimes
Reporting
Ensures accuracy of reports contained in all products under Switching and Processing Operation
Logs for ad hoc reports as requested by internal and external customers
Provides statistics on fees and earning for institutions on different schemes
Transaction Security
Secures transaction Processing:
Monitors transactions on the authorizing platforms and corrective measures taken e.g. card statusing and advising banks
Ensures instructions from the institutions are correctly acted upon as per SLA’s
Ensures that SMS alerts, OTP’s and e-statements are being sent out to customers
Uploads cards for 3DS enrolment for the different schemes
Fraud Detection
Carries out Fraud Detection activities:
Monitoring transactions in Online Viewer and TX monitoring viewer based on fraud management rules from banks and ensuring that email alert notifications are being sent to the banks.
Checks and confirms email notification alerts generated on flagged postilion debit card transactions are being sent out to the banks
Monitoring of transactions on postilion based on response codes and actioning accordingly
Log requests for suspicious merchants blocking and unblocking to support team as requested by banks
Fraud Reporting
Maintain a list of reported fraud cases per institution
Maintain a list of blocked and unblocked merchants
Share a list of cards that have transacted in a suspicious merchant within the month with the banks for analysis
Qualifications
Education qualifications
First degree in Either Computer Science or Finance
Experience
2 – 4 years industry experience preferably in a banking or Fintech.
Excellent verbal and written communication skills
Send your CV to careers.ke@interswitchgroup.com by 4th August 2023.
Apply via :
careers.ke@interswitchgroup.com
