Responsibilities
Salesforce system and process improvements (60%): As part of full, regular Salesforce and business requirement reviews and in collaboration with other people/teams
Design updates and enhancements to our existing Salesforce system
Project manage the end-to-end software development lifecycle for updates to Salesforce
Coordinate with relevant stakeholders to better understand the team’s business requirements, document processes and identify opportunities for systems improvement
Together with the Salesforce Working Group, design and implement projects to make Salesforce to support more fundraising
Help One Acre Fund to better utilise the features and capabilities of Salesforce and the Nonprofit Success Pack (NPSP)
Oversee Salesforce implementations, environments and deployment processes to ensure they comply with best practises in terms of scale, security and performance.
Implement and utilise good release management strategies, governance and processes to improve the way we test and release changes
Triage and resolve queries, bugs and issues logged by Users
Donor database management (10%):
Perform quality checks on incoming digital donations against One Acre Fund’s customized Salesforce CRM system, issue tax letters, and donation reconciliation
Team Training and Support (20%)
Strengthen team fluency and compliance of Salesforce
Develop and roll out Salesforce user training including creating training materials.
Build and pull reports from Salesforce, audit newly-awarded grants, and support team compliance
Support users with creating and maintaining important reports and dashboards
Support with grant management (10%)
Work with the Business Development Team to help keep Grant data clean and accurate
Implement Salesforce features (such as Validation Rules or Triggers) to ensure that Grant conditions, clauses, restrictions and milestones are accurate and tracked
Support with extracting data into external databases (e.g. via the Google Sheets connector)
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
2+ years of experience working on the Salesforce platform
The following Salesforce Certifications: Administrator, Platform Application Builder
Experience with systems requirements gathering and documentation
Some knowledge of best practices on the Salesforce platform
Excellent command of Excel (can perform complex functions) or Google Sheets for the purpose of migrating and manipulating data
Excellent organizational skills and attention to detail
Humility. We are looking for passionate professionals who combine a strong skill set with good humor, patience, and openness to feedback.
A willingness to commit to this position for the long term (minimum 2 years).
Language: English required
Apply via :
eacrefund.org
