Key Responsibilities
Turnover growth through gross sales, jobbing revenue & products, better than budget including the launch of new innovations and Innovation sales targets.
Effective management thereby ensuring the development and retention of quality sales colleagues. Inspirational Leadership
Be hands-on, ensuring that infield training with all sales colleagues is being implemented on a regular basis to build more effective communication, enabling easy identification of training requirements, needs and shortfalls in the sales colleagues’ abilities. Under 6 months – once a week infield assessments to be conducted, over 6 months – twice a month infield assessments to be conducted and 1year plus – monthly assessments to be conducted infield.
Accurately identify appropriate action plans to ensure development of all colleagues.
Ensure that correct planning takes place so that full territory management is achieved to obtain the best results.
Conduct Weekly 1on1 meetings with all sales colleagues to understand development requirements.
Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and agree individual training and development needs.
Using excellent coaching skills ensures sales colleagues are developed, mentored and developed.
Using individual performance ratios, agree to targets and objectives with all reports.
Manage activity by identifying areas for training and support through measurement and observation, through infield assessments.
Ensure appropriate training is delivered, reviewed and implemented.
Ensure accurate management measurement and management of all key activities, ie. customer contact, planning, calls, quotes, sales and value.
Assist and be responsible (with the SC’s) for all 1st yr terminations, ensuring 24hr response rate and full and accurate feedback to the business
Drive “unpaid since inception” list and assist with financial queries
Manage the vehicle fleet ensuring all vehicles are safe and clean at all times – monitoring service
Ensuring all company H&S regulations are adhered to at all times and the “everyone goes home safe” campaign is reinforced continuously
Monthly meetings with the regional sales manager, to identify and prepare action plans to effectively address all under performance in the team.
Set a strong example for all sales colleagues in areas of personal character, commitment, organizational and selling skills and work habits.
Schedule regular effective sales meetings with all sales colleagues to effectively communicate information.
Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and Sales methodology.
Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high standard is achieved and maintained.
Weekly meetings with the branch manager, with feedback sessions on each individual sales colleague to ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.
Weekly forecast meetings are held with branch managers to ensure the quality of pipeline and forecasting information. Accurate sales forecasting through proper understanding of DSP/SOLO and the pipeline document.
Drive cross divisional leads
Hold monthly branch sales and service meetings where excellence is recognised and celebrated.
Hold regular quarterly sales and service meetings to recognise excellence across all divisions.
Conducting regular quarterly performance reviews with Sales colleagues to monitor development and career path.
Analyse service delivery in constructive communications with Branch Managers.
Assist sales colleagues with preparation of proposals and presentations to board level.
Initiate and coordinate development of action plans to penetrate new markets.
Ensure that follow up is completed and effective communication with service takes place.
Ensure that effective recruitment and selection is achieved by complying with best practice and the divisional sales recruitment policy.
Invest energy and motivation of staff and create a “customer service” culture.
Drive all divisional and national reward and recognition schemes.
Develop effective communication between the functional management team.
Be aware and report any significant changes and competitor activity.
Requirements:
Key requirements
A diploma or degree qualification in any business course
A good grasp of the Company’s products and services
Proven experience as a Sales Team lead
Strong orientation/connection with the values of service, relationships and teamwork and Customer!
Ensure delivery of excellent sales results, goals and initiatives and excellent customer service.
Negotiation skills
Coaching skills
Client service orientation
High energy level / self motivated /
Teamplayer / collaborative / initiative / innovative / persuasive
High integrity / disciplined / structured / determined / tenacious
Inspirational
Well developed communication skills (written / verbal / non-verbal)
Ability to form high level customer relationships
Planning and organizing / work management
Computer literacy -( MS word, Google, Excel and Internet)
Numeric and Presentation skills
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