Brief Description
Reporting to Commercial Manager – Kenya, the idealcandidate will provide the KE Sales Team with administrative support so theymay maximize the value of external customer relationships.
Detailed Description
Achieve budgeted revenue target including ancillary sales.
Provide contract support and expertise to contracted agents to maximize revenue.
Create and maintain customer and agent databases for the sales team to enable easy access to available data and customer and agent details.
Issue, ticket and administer annual contracted, educational and KE Agents / Third party Rebates requests to build trade relationships.
Process, Maintain and build KE commercial information on non-IATA agent sign up, COMM-flex andWaiver Management.
Grow customer database and communicate with agents, corporates & direct customers to maximize business flows.
Handle direct corporates drawdown accounts.
Provide support to Key Account managers to enable them to focus externally.
Coordinate Msafiri Connect top up, addressing errors and challenges customers experience on Msafiri connect portal.
Support Kenya Airways at travel exhibitions, trade shows and events.
Process KE BSP Refunds Requests.
Assist in investigation, dispute management and collection of ADM / ACM queries.
Enroll and support non-IATAs those buying direct and indirect.
Provide Travel Trade support – Top accounts.
Support Outdoor Team on the go to close urgent issues.
Handle personalized bookings and reservations from Key customers as referenced by General Manager and other KQ leadership.
Facilitate Trade trainings on KQ Ticketing Policies for example, ADM Policy.
Job Requirements
‘A’ level or equivalent.
2-3 years’ commercial experience in air travel or related industry.
CRS or airline equivalent with proficiency in MSWord / Excel / Outlook.
Diploma in IATA Fares and Ticketing
Additional Details
Stamina and a passion for customer service.
Team player.
Commercial acumen and able to act on own initiative when required.
Ability to prioritize tasks and flexibility of role.
Proactive and fair-minded nature to both customers and colleagues.
Excellent communication skills.
Apply via :
i-pride.kenya-airways.com
