Job Description / Duties & Responsibilities
Customer Experience
simplify the customer’s life and reason to work with S&S
explore all tools, technologies and opportunities to scale and grow
make customer journey easier
build brands through the experience we create for our customers
create an environment where the customer thrives
Lifetime Relationships & Value Generation
build and grow an active pipeline of customers for all our brands, products and service offerings
builds value and growth in each customers business with S&S
build & nurture trust between customer & S&S
who is our future customer?
what drives the future customer?
Market Intelligence
actively and dynamically know your consumers, customers, markets, competitors, opportunities
learn from behaviors of customers/consumers to understand them better
understand the customers business, their clients, the challenges, the pain points, and the areas of growth
Data & Analytics Driven Execution
analyze, interpret, implement, and reiterate – data driven
data analytics for execution (simple, fast & effective)
Customer Engagement
market and story tell our brands and products
build a system of active referrals
explore a dynamic mix of tools (social media, marketing, content, referrals, scouting, acquisitions, partnering, etc.) to be continuously part of the customer conversation
keep the customer engaged actively
virtual & in person client engagement
Products & Services Offerings & Value
know your offering / products
product knowledge / differentiation / product roadmap understanding
competitor landscape analysis / market intelligence
product positioning policy
customer / consumer profile
actively drive new offerings market launch
actively innovate products through in-depth and extensive customer and consumer driven insights
engage with customers on brands and products all the time
Actively collaborate within S&S
provide a seamless experience to all customers
enable live and dynamic sharing of insights to drive decisions and execution
learn & share product information, market knowledge
sharing insights and ensuring S&S fully onboard with each customer’s profile, prospect, and promise
Deliverable
revenue growth (range, volumes, customers, markets
diversify revenue streams & opportunities
drive & achieve market leadership in our focus areas
drive exponential growth and exceed sales targets
increased efficiency in sales process in field
sales analytics & growth
customer growth pathways
generate monthly, quarterly and annual targets and budgets and results
track key sales metrics and extrapolate and implement growth flight paths
setting targets, across all parameters (divisional, products groups, business types, reps, routes, regions, etc)
go to method of application »
(Please attend to ALL steps 1 to 5 to complete your application)Note: Please note that only shortlisted candidates will be contacted. Missed a suitable Role in the Open Opportunities?In case of any challenge, please send your query to careers@spinners.co.ke
Apply via :
careers@spinners.co.ke
