Sales Relationship Manager M-Pesa Africa: Local Acceptance Manager – Business Apps Manager – Metro Deployment Engineer – Fixed Technical Support(Customer Solutions) Engineer-Metro Capacity and Optimization Planning Engineer-Metro Rollout & Coverage Planning Engineer, Data centre Operations Operational Excellence Analyst

Brief Description
Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Energy, Media, Technology and Security (EMST) vertical; to drive and achieve revenue targets through solution selling and segment propositions.
KEY ACCOUNTABILITIES
SALES ACQUISITION AND REVENUE GROWTH

Individual contributor in sales role responsible for delivering set revenue target.
Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
Drive identification and adoption of relevant segment propositions;
Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management;
Proactive Relationship performance management and tracking;
Position new Solution offerings and acquire Sales within EMST TML; through acquisition and penetration;
Provide thought leadership and Insights from customer engagements within the EMST Vertical.

RELATIONSHIP & BASELINE RETENTION

Develop and execute customer ring fencing strategies in EMST Vertical;
Stimulate existing prepositions within EMST Vertical;
Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term EMST objectives;
Churn Management in EMST Vertical;
Contract Management: Follow up on all existing contracts & renewal;
Provide insight into the refinement of customer journey processes;
Timely response to customer correspondence (not later than 24 Hrs.);
Flag potential escalations timeously.

SALES ACCOUNT DEVELOPMENT PLANNING

Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

REPORTING

Manage reporting cycles (daily, weekly, and monthly).
Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

NPS – Manage customer relationships to drive Net Promoter Score by:

Maintaining strong and deep relationships with accounts under direct management;
Follow through on all customer issues until closure;
Maintaining communication with the customer throughout the entire customer journey.
Embrace the SAFARICOM WAY – SPEED, SIMPLICITY, and TRUST

Job Requirements

Degree in Commerce/ ICT or a business related;
Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP;
Knowledge/ Work experience in ICT working with Energy, Media, and Technology firms will be an added advantage;
Strong relationship building skills, preferably from a major blue chip company;
Ability to deliver results and meet and surpass targets;
New business development skills.
Be commercially savvy with a deep understanding and demonstration of solution selling.

Closing date: 20 May 2022

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