Position Summary
Reporting to the Global Sales Operations Director, the Sales Operations Manager will be responsible for their day-to-day management and ensure that the sales Operations department deliverables are met in each market.
The manager shall have the following deliverables, coordinating each item with the in-country sales-operations officers & and consolidating each of the below items:
Key Responsibilities
Sales data reconciliation – Ensure that end-to-end reconciliation of all sales data is done daily across all our markets. Consolidate sales reports from in-country sales operations officers, verify adherence to data collection SOPs in place across all markets & and share the report with internal stakeholders.
Monitor productivity of all sales agents – Work with the in-country sales operations officers to analyze agents, team leaders (TLs), and territory sales managers’ (TSMs) productivity in all markets. Give a weekly report & and escalate any performance issues to the relevant leads & and stakeholders.
Permanent Journey Plan (PJP) review & and financial facilitation
Working with the in-country sales operations officers, shall ensure that all TLs and TSMs across our markets submit PJPs that are in line with the commercial SOPs and as directed by the commercial leadership.
Shall ensure that money to facilitate these PJPs (per diem) is only issued against approved PJPs.
Every month shall work with the in-country sales operations officers to give reports per country on PJP execution & and generate Budget vs. Actual reports for PJP spend.
Remuneration structure administration – Work with in-country sales ops officers to ensure that commission dashboards across all markets are up to date. Every month, he shall ensure that the commission reports are shared on time for commercial approvals and payments as per SOP timelines defined by the commercial team.
Reconciliation and verification of spend on trade activities –
Shall ensure a monthly trade-spend budget is shared and approved for each market before any money is dispersed.
Working with in-country Sales Ops officers, shall compile a budget vs. actual report for trade spend for each market monthly, sense check the numbers & and ensure all arising issues are escalated and closed within SOP timelines (not more than 30 days after the end of the month)
Training gaps analysis – From his sales agent, TL & TSM performance reporting responsibilities, he shall carry out a training gap analysis & and recommend training needs for each market every month.
Key Qualifications
At least 5 years of working experience with at least 2 of those in a managerial role
Expert in Microsoft Office
Expert in Excel/Google Sheets spreadsheets
Previous experience with data analysis and reporting
Excellent interpersonal skills, preferably with experience coordinating cross-functional teams.
Previous experience working with/for a sales team.
Experience managing teams across more than 1 country.
Previously worked with/in sales operations, preferably in an FMCG/fast-paced environment.
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