Job Summary:-
The Sales Manager will be responsible for effective management and leadership of the Direct Sales Team, ensuring assets & liability targets are achieved, maintained, while supporting the Direct Sales Representatives (DSRs). Also responsible for managing relations for existing customers brought by the Team & maximizing sales opportunities across the Bank.
Key Responsibilities: –
Manage and lead the DSR Team
Extensively marketing and promoting the Bank’s products & services
Work with the branch network to ensure compliance with policies and procedures for referred clients.
Training & Development for DSR Team
In liaison with the Senior Manager Retail, develop budgets and individual targets for the DSRs and summarize them under the Balanced Score Cards.
Manage sales pipelines and leads
Attend to all customers’ queries and advise them where necessary, takeover of escalated client inquiries, contacts and follow-through to conclusive business.
Assist in organizing promotional events and ensuring attendance by team & target group.
Write and submit accurate and timely DSR reports to Management including projects & up to date business positions.
Maintain accurate records of discussions, correspondence and DSR documentation including minutes of meetings.
Market survey and market intelligence reports for information, planning and to guide management decision; identifying patterns and trends and use the information for process and service development.
Supervise all DSRs work/ activities.
Train and prepare performance reports on DSRs; coach, mentor and regularly appraise the DSRs including quarterly and annual appraisals against their Score Cards.
Assist Branches in following up the new clients to fund the accounts
Cost management: Claims; travel etc.
Continually review policies and procedures relating to DSRs
Organize meetings with DSRs on customer issues or any other issues relating to sales.
Administration: Leave management; monitoring of attendance, disciplinary matters.
Key Measurables: –
Qualifications
Hold a bachelor’s degree in business administration, Marketing, Public Relations or a related field.
Professional Marketing/Sales qualifications; Banking qualifications a plus.
Have a minimum of three (3) years relevant work experience in a similar position with proven result-oriented track record.
Have strong sales, marketing and customer service orientation/experience.
Experience in banking a plus but not mandatory.
Competencies & Attributes
Personality: A go-getter, energetic, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
Sound knowledge of the Bank’s products and services; policies and procedures governing customer accounts.
Job skills:
Client and commercial focus
Have a high sense of commitment, professionalism, passion & drive
Passion for selling excellent customer service.
Ability to make sound decisions and handle complaints.
Ability to probe and negotiate with difficult customers.
Have good PR/interpersonal skills, outstanding reporting skills, problem analysis and listening ability.
Supervisor/leadership ability: Responsibility and ability to grow, support and develop talent within DSR Team.
Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet and email.
Honest and with high integrity.
If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to recruitment@premierbank.ke by 28th November 2024. Only shortlisted candidates will be contacted.
Apply via :
recruitment@premierbank.ke