Job description
KEY ACCOUNTABILITIES
Strategy, Policies and Procedures;
Have an ongoing understanding of company strategy, policies and procedures.
Champion implementation of the laid down policies and procedures
Actively ensure that up-to-date policies and procedures are communicated, fully understanding and correctly execution by the team members.
Activity formulate, implement, control and review tactical plans in line with store and departmental strategy.
Financial and budgeting;
Achieve agreed financial budgets, targets, indicators and productivity measures for the store through proactive management.Monitor and ensure execution of action plans to address all variances against budget and maximise profitability
Operational;
Implement and maintain all required operational and other standards, as well as all company policies and procedures.
Conduct regular floor walks and PDRs with your team members to identify success and action required for improvement of operational standards and implement action arising out of these
Ensure that areas contained in appropriate checklists are correctly manager and the required standards adhered to
Market awareness and customer delight;
Ensure that you and your department managers do ongoing research of market trends, competitors and customer needs.
Analyse and initiate action arising out of the analysis.
Ensure customer delight in your departments, making sure that sales team members are trained, signed off, coached, motivated, performance managed and reinforced to provide excellent service and thorough product knowledge.
Be accessible to customers at all times, handling queries, requests and complaints effectively and efficiently.
Build customer relationships by formulating, implementing and regularly reviewing plans to meet customer needs.
Monitor and analyse customer feedback, needs and trends and initiate appropriate corrective/ proactive actions arising from these.
Ensure effective customer service levels and productivity in your departments through appropriate labour scheduling.
Build supplier relationships aimed at enhancing service levels.
Ensure efficient and effective action, delivery and interaction with all internal customers.
Staff Management;
Ensure that the team structure is resourced by motivated and empowered staff and lead by sound performance management and transformational leadership practices
Engage in Talent Management
Develop Individual Development Plans to enable employee career plans
Manage non-performance through performance process
Foster team building
Ensure that the training, development and motivation of staff in the region is implemented as well as coach and mentor store managers to ensure that all staff are encouraged to maximize their capability and contribution
Ensure optimum staffing levels are maintained
Qualifications;
University degree
Minimum 3 years’ experience in retail and trade sales environment
Excellent sales, communication, negotiation and influencing skills combined with high customer and service orientation with proven track record of selling a wide range of products.
Competent IT skills: Microsoft Outlook / Excel / Word / PowerPoint / Social media platforms.
Ability to build and develop relationships at every level with excellent cross-cultural competency.
Team player who is comfortable working on own initiative.
Confident, persuasive, with a ‘can do’ attitude
Strong financial background with ability to accurately assess key business metrics and key performance indicators
Driving sales efficiency through the vigorous use of sales management tools
Critical success factors & key challenges;
Effective relationship building ability (Cross-functional)
On the floor capability (80%)
Keen eye on home improvement solutions
What’s on Offer;
A robust opportunity for someone who is looking for an exciting challenge and ready for a fast paced, transformational journey with the ability to implement change in the home industry.
