Brief Description
Job Purpose: – Reporting to the Commercial Manager, Kenya, the ideal candidate will be responsible for: Management of Corporate and Trade Accounts and deliver incremental revenue from the Corporate and Business travel market in order to achieve budgeted revenue target.
Detailed Description
Manage and grow existing Corporate and Trade accounts.
Prospect for new corporate contracted business.
Engage Trade market handling Government of Ghana Departments and Ministries for contracting
Manage and sustain high yields from Travel Agents.
Develop profitable relationships with a portfolio of travel trade suppliers to secure long-term business e.g., with Trade/Corporates/Government partners.
Mobilize promotion of KQ through IATA/Non-IATA Travel Agents and sustaining maximum support to Kenya Airways.
Apply sales and marketing techniques to generate customer loyalty.
Negotiate rates and conditions to secure profitable business flows.
Gather and disseminate market intelligence to assure KQ’s competitive position.
Organize promotional activities with the appropriate organization for incremental business and ensure timely distribution of all promotional literature.
Attend industry-related shows/seminars/exhibitions to ensure Kenya Airways retains ahigh profile with Travel Agents.
Review and maintain Quality Management Systems (QMS) standards with particular emphasis on Travel Agents’ queries.
Build and maintain good relationships with colleagues other Airline partners to leverage the strength of the Partnerships/Codeshares.
Submit reports on agent performance and market intelligence.
Use of commercial tools to optimize on Quality and quantity of deliverables.
Provide contract support and expertise to contracted agents to maximize revenue.
Create and maintain customer and agent databases for future targeted campaigns/recognition and proper sales segmentation on offer propositions.
Process, Maintain and build commercial information on non-IATA agent sign up, COMM-flexand Waiver Management.
Grow customer database and communicate with agents, corporates & direct customers to maximize business flows.
Coordinate Msafiri Connect & NDC top up, addressing errors and challenges customers experience on Msafiri connect& NDC portal.
Support Kenya Airways at travel exhibitions, trade shows and events.
Assist in investigation, dispute management and collection of ADM / ACM queries.
Enroll and support non-IATAs those buying direct and indirect.
Provide support to Travel Trade & Niche segments.
Participation Key commercial projects to support in change management.
Deliver on 2 commercial projects per year.
Perform any other duties that shall be assigned from time to time.
Job Requirements
Bachelor’s degree in business related field from recognized institution with minimum 4years’ experience in Sales & Marketing. OR
Diploma in Business related field with minimum 7 years’ experience in Sales Marketing with emphasis on client contact and/or reservation/ticketing.
Additional Details
Proficient in PowerPoint, MSWord, Excel.
Stamina, drive, self-motivation and a passion for customer service.
Ability to work independently and as part of a team.
Clean Driving License.
Must be a person of unquestionable integrity. Behavioral Competences:
Teamwork/team player.
Customer focus.
Negotiation skills.
Flexible and innovative.
Analytical& prioritization skills.
Commercial acumen and able to act on own initiative when required.
Ability to prioritize tasks and flexibility of role.
Proactive and fair-minded nature to both customers and colleagues.
Excellent communication skills.
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