The responsibilities:
Solve customers’ business problems, using Trend Micro and other solutions.
Work with Trend Micro Sales teams to deliver presentations and demonstrations to customers and partners.
Installing and configuring Trend Micro solutions (both POC and Post sales)
Identifying system integration requirements and working with in-house professional services and/or outside SI partners to deliver integration solutions
Assist filling out RFxs.
Provide technical assistance to pre-sales customers.
Deliver trainings to the team and to other teams in the centre.
Contribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.
Keep up to date with changes in the Trend Micro solutions and the IT Security industry
You have:
5+ years SE experience and/or professional services experience
5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.
5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)
Strong IP networking solution knowledge and skill set (e.g. Cisco CCNA, CCNP or equivalent)
Strong knowledge of virtualisation technologies (VMware vSphere)
Certified Information Systems Security Professional (CISSP) certification
Strong knowledge of enterprise security technologies
Working knowledge of Gateway Security (e-mail and Web security)
You are:
Fluent in English, both written and spoken
Able to read and interpret network sniffer output (for example pact files)
Able to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
Able to manage own time effectively is a requirement for success
Quick learner with desire to learn new tools and techniques
Strong in verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
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