The Role In Brief
We’re looking to add customer-oriented, analytical people to our Customer Engagement team. This is an entry level position for someone who is interested in a sales and marketing career. To work with us you’ll need to be motivated in conducting market research and in building long-term relationships with customers – whether they are hustling in Gikomba or running a major supermarket. Initially, you will be assigned with market research activities but as you grow in the job you will start building your own customer portfolio. Once you begin managing your customers you’ll take pride in keeping everyone’s accounts in order – making sure the dozens of clients you manage are fully stocked while keeping on top of their account payments. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
Responsibilities
Market research + Build customer portfolio
Research, identify and qualify potential customer leads via internet research, conducting field visits and phone calls.
Conduct survey/market mapping assigned within the assigned timeframe
Use industry networks and other means to generate new leads on an on-going basis
Pursue leads, research prospects and make initial introductory calls
Make product presentations which show an in-depth understanding of our products and the client’s needs
Manage Client Accounts
Take responsibility for placing orders according to credit rules and credit limit established by your
Manage customers’ payment schedule and ensure that customers adhere to credit limits
Build long-term relationships with clients and service recurring order needs
Provide all customer support required by the clients in your portfolio
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
Extremely strong interpersonal skills and success in developing productive professional relationships
A mature professional who can comfortably relate with business owners and senior purchasing managers
Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
Proficient with Microsoft Word and Excel
Eager to join a quickly-growing organization and team
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