Members of our Sales Office team do more than “sell” the warm, engaging and anticipative service that Fairmont The Norfolk is renowned for – they live it! Showcase your outstanding interpersonal skills as a Sales Coordinator, where you will provide organizational and administrative support to your team and memorable service to your guests.
Summary of Responsibilities:
Reporting to the Group Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Escort general inquiries on site inspections
Prioritize all telephone calls and in-person visitors, scheduling appointments as required
Maintain a positive relationship with all guests, vendors, Colleagues and global sales network
Ensure all sales promotional literature is current and updated
Update convention bureau lists
Prepare and disseminate month-end reports
Provide all administration duties for the Sales office
Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
Follow departmental policies and procedures
Follow all safety policies
Other duties as assigned
Qualifications:
Previous sales or administrative experience preferred
Computer literate in Microsoft Window applications andor relevant computer applications required
University/College degree in a related discipline an asset
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous sales or administrative experience preferred
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shift
Visa Requirements:
Candidate must be a Kenyan Citizen.
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