Job Description
To manage the Branch performance and be accountable for the profit and loss account by ensuring that the set targets in revenue, loss ratio, and expenses ratio are achieved within the set period and in full compliance with the company’s policies and procedures.
KEY TASKS AND RESPONSIBILITIES
Strategy, Branch Profitability & Performance
Drive Growth & Profitability: Develop and execute sales strategies to drive new and renewal business for General Insurance (GI) and Medical. Ensure profitability by managing loss ratios, expense ratios, and operational efficiency.
Strategic Planning: Formulate and execute long-term and short-term strategic plans for the branch in alignment with the company’s strategic objectives.
Revenue Management: Chair weekly revenue and renewal meetings, setting clear goals for the branch and reviewing performance regularly to ensure targets are met.
Credit Management: Implement and enforce the company’s credit policy by managing premium collections and prudent branch debtors management.
Sales Force & Client Management
Recruitment & Training: Select, interview, recruit, and train Unit Managers, Business Development Officers, and Direct Sales Force (tied agents) to build a high-performing sales team.
Sales Target Setting & Monitoring: Set annual sales targets for Unit Managers, Direct Sales Force, and track performance monthly. Share progress reports with the Head of Retail and Branch Business.
Client Relationship Management: Oversee the management of direct clients and intermediaries, ensuring their needs are met and fostering long-term relationships.
Motivation & Retention: Develop and implement rewards programs to motivate the Direct Sales Force, ensuring high productivity and retention of top performers.
Develop and execute a robust customer and agents’ engagement plan: through daily visitation plans, customer solution presentations, hosting agents’ trainings, and appreciation meetings among others.
Compliance, Control & Risk Management
Risk & Control Management: Ensure strict adherence to risk control and self-assessment checklists. Implement compliance measures across the branch, especially in underwriting, credit management, and distribution.
Intermediary Compliance: Ensure all intermediaries meet regulatory and internal compliance requirements before onboarding.
Customer Experience & Service
Customer Service Oversight: Supervise and guide the Branch Customer Service Officer, setting objectives to achieve excellent customer experience and satisfaction.
Timely Quotation Delivery: Ensure quotations are delivered within the agreed turnaround times (TATs) to meet customer expectations.
Marketing, Promotion & Business Development
Product Marketing: Actively contribute to the execution of the company’s marketing and communication plans, including promoting insurance products within the branch’s region.
Regional Activities & Sustainability: Identify and recommend regional sustainability initiatives and CSR activities that align with the company’s vision.
New Business Development: Actively seek out new business opportunities within the branch’s region to expand the portfolio.
Supporting the Old Mutual Group Integrated Financial Services strategy: by collaborating with other Lines of Business within the group (Life, Investment, and Banking) to drive customer and revenue growth through actively seeking of cross-selling opportunities.
Branch Operations & Administration
Asset & Facility Management: Oversee all administrative functions of the branch and ensure proper maintenance and security of company assets.
Operational Efficiency: Ensure smooth operations by optimizing workflows, resource allocation, and staff performance within the branch.
Weekly Operations Meeting: Chair and lead weekly branch meetings to review branch performance and address operational challenges.
Claims Liaison & Complaints Resolution
Claims Management: Act as a liaison between customers and the claims department, ensuring smooth claims processing and timely resolution of issues.
SKILLS AND COMPETENCIES
Customer focused
PR and interpersonal relations
Office administration skills
Advanced Computer skills
Good communication skills
KNOWLEDGE & EXPERIENCE
At least 6 years of experience in a busy sales environment within the insurance sector
Proven track record of driving exceptional performance in insurance sales management, consistently surpassing revenue targets and optimizing team productivity.
Sales and Marketing acumen
QUALIFICATIONS
Business Related Degree
ACII or Insurance Qualifications
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