Job Description:
To carry out Reservation/Booking, Ticket Sales, Information and Passenger Traffic (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by the Sales Manager.
Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
Performs reservation/booking for the passengers applying to the counter, in person; uses CRT, and performs ticketing.
Issues tickets for Domestic and International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
Performs Endorsement and Rerouting processes.
Welcomes the aircraft; and ensures coordination and communication by and between the crew, handling agent, catering, cleaning, air traffic, customs and immigration.
Ensures that all daily flight documents are prepared in full and complete; places the orders for daily catering service; and keeps any and all kinds of records in relation to the flights.
Performs reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
In respect of processes for Lost Baggage, ensures that any lost baggage is found and delivered to their owners, by ensuring coordination with the handling agent.
Reports ans registers any operational income-cost-financing and financial statistical information to the relevant IT systems such as SAP, ERP, DOP as required by the Management.
Desired Skills & Experience
Minimum (Bachelor degree)
Permanent residence permit in Islamic Republic of Iran
Minimum (2-3)Experience in civil aviation or tourism
The ability to cope with situations that create pressure
Fluency in any of the following language is an asset: English, Turkish
Availability to work in shifts, including overnight
Being a team player
Ability to handle multiple tasks simultaneously
Good knowledge and experience of a major Computer Reservations System
Strong oral and written communication skills
Sense of responsibility
Ability to make decisions accurately and effectively
