REPORTS TO: Marketing & Business Development Manager
SUPERVISION: None
LOCATION / REGION: HEAD OFFICE
PURPOSE
To market the Metro Cleaners & Renovators brand, create its awareness to the general public to attract and retain customers.
PRIMARY RESPONSIBILITIES:
Continuously asses the current business environment with a view to growing the revenue base
Scout for business opportunities leveraging on the already developed services and market trends
Bringing in new business directly by way of introducing services offered to potential clients and upcoming buildings and follow up on leads from Area Managers
Carrying out site surveys, preparation of quotations & Tender Documents
Preparation of Client contracts & Ensuring all contracts are signed off and filed
Updating and maintenance of client files including renewal of client contracts
Providing customers with details of the services such as price, delivery timelines etc
Handling customer queries and complaints and escalating them to the Business Development Manager when the need arises;
Ensure the Sales Revenue and all other related payments are received.
Carrying out market research in the Cleaning services sector in Kenya, East Africa and globally
Continuously asses the current business environment with a view to enhancing product/ service offerings
Collate, maintain and update a Client database and files with details of contracts and end dates and ensure for timely contract renewal
In liason with the finance department, ensure all sales revenue generated via contractual or temporary jobs is invoiced on time and received on time.
Prepare tenders and quotations so as to provide customers with details of the services such as price, delivery timelines etc
Answer to all telephone sales inquiries
Be the liason between Metro Cleaners and Renovators and all clients, responsible for addressing, escalating and closing all customer queries and complaints.
Coordinating all Corporate Social Responsibility (CSR) activities for Metro Cleaners & Renovators;
Apply via :
www.linkedin.com
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