Job Description
Key Responsibilities:
Sales Management:
Develop and implement sales strategies and plans to achieve revenue targets and market expansion in Kenya.
Lead the sales team in identifying potential clients, negotiating contracts, and closing sales deals.
Analyze market trends, competitor activities, and customer preferences to stay ahead in the shipping industry.
Set sales targets, monitor performance, and provide coaching and training to sales staff.
Prepare and present regular sales reports and forecasts to senior management.
Collaborate with marketing to develop and execute effective marketing campaigns and promotional activities.
Customer Service Management:
Oversee the customer service team to ensure prompt and efficient handling of inquiries, complaints, and service requests.
Develop and implement customer service policies and procedures to enhance customer satisfaction.
Monitor customer feedback, analyze data, and implement improvements in service quality.
Establish and maintain strong customer relationships by addressing their needs and concerns.
Handle escalated customer issues and provide resolutions in a timely manner.
Develop and maintain a customer database to track customer interactions and preferences.
Team Leadership:
Recruit, train, and motivate sales and customer service teams to achieve their goals.
Set performance objectives, conduct performance evaluations, and provide regular feedback.
Foster a positive and collaborative work environment that encourages teamwork and innovation.
Ensure staff compliance with company policies, industry regulations, and best practices.
Financial Management:
Manage the sales and customer service budgets, ensuring cost-effective operations.
Monitor expenses and revenue streams, identifying areas for cost reduction and revenue enhancement.
Reporting and Analysis: 19. Prepare regular reports on sales performance, customer feedback, and market trends for senior management.
Utilize data and analysis to make informed decisions and adjustments to strategies.
Collaborate with other departments to improve cross-functional processes that impact sales and customer service.
Qualifications:
Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (Master’s degree preferred).
Proven experience in sales and customer service management, preferably in the shipping or logistics industry.
Strong knowledge of the shipping industry in Kenya, including relevant regulations and market dynamics.
Excellent leadership and team management skills.
Exceptional interpersonal and communication skills.
Proficiency in using CRM (Customer Relationship Management) software and sales analytics tools.
Strategic thinking and problem-solving abilities.
Results-driven with a track record of meeting or exceeding sales targets.
Ability to work in a fast-paced and competitive environment.
High level of professionalism and ethics.
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