Sales Administrator Job Key Roles and responsibilities
To ensure adherence to the quality management system established by the company
To liaise closely with the quality co-coordinators, sales person, stores manager, stores clerk and computer operators to ensure total quality management and pleasant client experience.
To ensure regular client communication- handling questions and keeping them updated with their orders or enquiries and communicating internally important feedback from customers.
Establishing KPI’s and revenue targets for those under him/her as set by the sales director.
Identifying opportunities for new business within the market.
Ensuring all administration issues relating to sales are handled effectively.
Ensuring all documentations regarding to sales are well filed and indexed for easy retrieval while maintaining the confidentiality and safety of that information
To oversee and prepare the relevant documents for dispatch of goods to the various clients.
Make periodical reports about the departments operations to sales & marketing manager (department head)/branch manager
Undertake any other tasks as directed from time to time
Qualifications and Skills for Sales Administrator Job
Bachelors degree in business studies /any related field of study
At least 5 years sales experience in a busy commercial environment, Experience in a similar industry would be an added advantage
Must be an honest, and dedicated worker and observe strict confidentiality
Mature and well groomed
Highly assertive person, very well spoken and articulate
Ability to speak neutral English, excellent telephone handling skills and must be comfortable making many calls
Must understand how to communicate with customers
Must be have good communication skills (both written and spoken)
