Key responsibilities
Actively pursue, convert and close projects across all the company’s products in line with set sales targets.
File and maintain branch records including but not limited to sales, clients’ information, invoices and payment records for ease of reference.
Report and follow up repair and maintenance of office assets at the branch to ensure they remain in good working condition.
Receive and provide product information to walk in clients in the branch.
Identify and understand clients’ construction needs in collaboration with the FTS team in order to generate responsive quotations to clients.
Prepare quotations for potential clients and negotiate product pricing in line with clients’ construction requirements and the company’s pricing policies.
Make after sales follow calls with clients in order to establish levels of satisfaction and request for potential client referrals.
Follow up with finance team for confirmation of clients’ payment and invoicing support.
Coordinate with the dispatch team to verify and clients’ delivery details and timelines.
Monitor and follow up with the transport company to ensure timely delivery of clients’ goods.
Make after sales follow calls with clients in the branch in order to establish the clients’ satisfaction levels with company products and services.
Attend to branch telephone calls and emails in the official email portal to ensure timely action.
Create and maintain an up-to-date database of consultants and fundis in order to ensure a sustainable pipeline of potential clients.
Receive and resolve customer complaints in the assigned branch to ensure timely closure.
Prepare weekly sales pipelines reports in a timely manner in line with business requirements.
Clean and maintain the branch office in line with requirements.
Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.
Knowledge, experience and qualifications required
Diploma in Business Management, Sales & Marketing, or any other related fields.
Minimum 2 years’ experience in sales, marketing or business development.
Experience in the construction industry would be highly desirable.
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