Job Description
GENERAL MISSION
To make the guest feel welcome in providing personalized service and ensure that guests experience all the comfort they expect from a 5-star hotel.
To provide cleaning service to guestrooms and respond to guest’s requests ensuring maximum guest satisfaction in accordance to Hotel established standards.
To make sure that all rooms are well supplied and ready on time.
To clean guest floors and surrounding service areas in accordance to the standard required by our hotel.
TECHNICAL RESPONSIBILITIES
Receive work assignment and keys then proceed to assigned area.
Clean guestroom in the following order: early guests request, occupied room with make-up sign, check guestrooms prior to the time of arrival, occupied rooms, check out rooms.
Turns-in all lost and found items to housekeeping office.
Keeps floor linen room closet clean and locked at all times.
Refolds linen and arranges shelves.
Completes special daily work assignment.
Does physical room status check then fills out room status report form.
Fills out working assignment sheet as each room is completed.
Does special cleaning project assigned by the superior.
Pick-up room service trays and trolleys left inside guestrooms or hallways and place them at the service area.
Replenishes and tidies -up maid’s cart in preparation for the next shifts task.
Clean the housekeeping equipment after every use.
Notify superior of any guests who are sick or suspicious looking character on the floors.
Notify the Supervisor of the presence of guest pets and electrical appliances.
Report to superior defective machines, tools, cleaning equipment, immediately.
Be aware of guest needs and services provided by housekeeping.
Greet guest at the corridor/entrance door and assist with check in.
Ensure that rooms are cleaned before the guest returns.
Update extra items in the room and arrange on guest request or as per history.
Checks and replenishes mini-bar items.
Sends guest clothing to laundry and ensure timely return.
Carries other services asked for by guest.
Ensure a high standard of cleanliness of corridor and public areas.
Raise alarm immediately if fire / smoke are detected on the floors.
Report to order taker / supervisor any discrepancies, damages or losses of hotel property in guestroom and hallway
Notify the Supervisor and office of value belong in guest room
Distributes daily newspapers to guest room
Assists in training new room attendant
Reports to order taker rooms that are not done and why? Write down also in the floor endorsement logbook.
Qualifications
A proven ability to manage multiple projects and deadlines; works well under pressure
Previous housekeeping experience an asset
Excellent communication and organizational skills
Strong interpersonal skills and a love of working as part of a team
Highly responsible & reliable
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