Do you believe that every child deserves the same quality of education no matter where they live, or who their parents are? Do you think that we need innovation in education? Do you want to challenge the status quo? Then join us!
Bridge is now the largest education organization in Africa and one of the fastest growing social enterprises in the world. We are looking for passionate, dedicated and energetic people to join our rapidly growing organization. If you believe in our mission and are looking for a fast-paced, always changing working environment with room to grow and learn, we are looking for you!
What You Will Do:
Fighting fraud at our academies – This will be your number 1 priority and main KPI. Bridge academies often operate in low income areas therein employing staff and receiving payments from our parents and customers. You will be responsible to design and oversee the processes and control mechanisms that will help Bridge prevent fraud, detect it, investigate on it, recover/take action on it where applicable
Internal control – Bridge has set systems and processes across its organization (cash advance, reconciliations, procurement processes etc.). You will have the responsibility to make sure policies and processes are well set across the organization, you will independently ensure that these are water-tight and discreetly investigate on non-compliance and report to the People Operations, FD and MD on your findings and recommendations.
Billing and Payment Communication– As Revenue Assurance Manager you will ensure customers are always communicated to about their bills and balances and that all such communication is effective, accurate, and timely. This requires close collaboration with our Customer Experience, Customer Care and Software Teams. You will ensure the correct fee amounts are communicated to parents (meaning no errors in SMS or fees posters) and in ensuring that all staff and parents understand the fees. Likewise, the Revenue Assurance Manager is tasked with ensuring different promotions along with extensions are executed correctly and clearly.
Correct Billing Execution and Pupil Status– The Revenue Assurance Manager must ensure that pupils receive the correct bills and that Operations Staff understands correct billing policy. For example, pupils who do not attend class in a particular period are not billed for that period.
Managing Billing Issues with Customer Care– as the team that receives the majority of billing-related issues, the Revenue Assurance Manager must work closely with the CC team to ensure they are able to handle billing issues in a correct and effective manner. You will also train CC Associates and follow-up with CC Management on proper CRM ticket recording.
Pupils Not Allowed in Class– Bridge doesn’t allow pupils in class without up-to-date accounts. Simply put – if they are allowed in class without paying, Bridge will never receive any revenue from their parents. You will be responsible for communicating this policy to academy personnel, creating and managing processes for field-based teams to identify, report, and prevent these pupils from attending class, and ensuring proper disciplinary follow through is made.
Payment Rates and Trends– Bridge receives payments every day of the month. The Revenue Assurance Manager is tasked with analyzing the day-to-day payment trends to determine if there are any issues or less than optimal execution.
Payment Methods– as the core deliverables are operationalized, the Revenue Assurance Manager may come up with enhanced or improved payment methods that limit fraud. The Revenue Assurance Manager will work closely with the rest of the Finance team, Customer Experience and other teams to come up with alternative payment programmes and methods.
Feeding Programme – The Revenue Assurance Manager will liaise with Operations to make sure collection of rents is up to date and review the rent margins vis-à-vis academy feeding programme collections and profitability to ensure optimization
Uniforms– The Revenue Assurance Manager will support the Operations team by applying uniform fee waivers where applicable and oversee the back-end movement of uniform orders from a finance point of view (returns, refunds etc.). The RA Manager will also monitor the uniform profit margins and flag any inconsistencies.
What You Should Have:
Bachelor’s degree in finance, economics, business administration or any accounting related field
CPA (K)
5 years’ experience in audit or project management
Excellent analytical skills and with an affinity for numbers
Excellent Excel skills
Eye for detail
Project management training (Prince II, Six Sigma, Operational Efficiency etc.) as an added advantage
Leadership potential
Good communication skills
You’re also
A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
A creative problem-solver– Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $6 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our
A customer advocate– Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
