Perform and manage all internal controls for Fraud to ensure mitigation of fraud loss, financial exposure, errors and omissions. Institutionalize best in class Fraud mitigation processes in line with Group RAFM Governance Guidelines to achieve high levels of compliance, cash benefits by mitigating fraud risks through effective implementation of control environment and thus closing various loop holes detected, identifying and closing ongoing frauds. Detect, report, close and take proactive steps to prevent further occurrence of issues by closely liaising with CFT strictly in a time-bound manner.
Skills
Strong analytical, technical and reporting skills
Proficient in querying a large amount of data using SQL queries
In-depth knowledge of GSM Networks, IN and IT Billing & Provisioning Systems
Good understanding of data models and various IT platforms/solutions
Should be able to work and deliver under pressure and squeezed timelines
Take ownership for the work assigned and have good follow through skills
Ability to consistently deliver accurate results on-time and hold others accountable
Demonstrate ability to work in an ambiguous and fast paced environment
Ability to successfully engage in multiple initiatives and manage multiple priorities
Exceptional eye for details
Ability to work effectively in a team environment as well as individually
Quick learner to develop strong product knowledge and entire product lifecycle
Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among project stakeholders
Should be able to do risk analysis and document the business requirements and formulate the business processes
Project management and planning skills
High integrity is mandatory
Should be able to re-define priorities and take deviations in order to support business exigencies
Responsibilities
Performing all Fraud Management controls within the fraud universe that are not covered by the FMS
Deep dive of exceptions highlighted by RA & FMS controls
SIM Box detection & management – Reduce average SIM Box duration on network to <2 hours
Manage ‘whistle blower’ alerts from hotline/ email – Open ‘case’ for all fraud alerts received form hotline/ email and investigate till conclusion or handover to Internal Audit (if staff involvement is identified)
Fraud collaboration with Law Enforcement Agencies
On site fraud investigations – interviews, visits to offsite locations
Fraud risk assessment for new products & services
E1 (ISDN) configuration checks
Perform quality check for fraud proof features on printed airtime vouchers
Fraud test calls
Mystery Shopping
Daily monitoring for high number of calls to premium to destinations, high number of manual adjustments, SIM Swaps, Logs of resetting customer PINs, HUR and NRTRD, HLR Logs for subscriber profile/service profile modifications, voucher activations vs. sales, unauthorized APIs, user IDs having rights which are not approved as per DoA, prepaid IMSIs defined as postpaid, numbers configured under test/staff/discounted tariff plans, APNs bypassing IN/Billing,
Maintain log of Tip Offs received and investigation carried out thereby
Analyze all alerts received from GSMA Fraud Forum
Review SMSC short codes configured with business approved short codes
Requirements
Degree in computer science from reputed university
Advanced Excel preferred
Experience of 3 years in similar position
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