Our Client is in the retail sector and are looking to hire a well experienced, competent and results driven Operations Manager who will be responsible for all the company’s retail outlets ensuring that the outlets operating in designated areas achieve set income and profit targets.
Industry: Retail
Location: Nairobi
Salary: 150K – 180K
Key Responsibilities
Ensure all outlets’ operations processes satisfy audit requirements
Lead and develop retail meetings’ planning and organizing.
Ensure effective management of all retail staff and ensure adequate staffing levels throughout the business.
Ensure that all performance issues, and other issues within the outlets, are addressed in an appropriate and timely manner.
Develop, implement, review and monitor the outlets’ operating plans and budgets
Maintain, utilise and analyse management information including EPOS (electronic point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain retail budgeted sales and net income contributions and develop and drive the business
Ensure all outlets are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
Monitor stocks in each outlet, ensuring there are adequate supplies.
Identify methods of stock generation in liaison with the Outlet Manager and to address stock concerns where required.
Required Skills & Qualifications
Bachelor’s Degree in Business Administration or related field of study
At least 5 years’ experience in the Retail sector overseeing multiple retail outlets
Experienced in ensuring operational effectiveness for Multi-unit organizations
Ability to read and interpret financial statements; strong analytical skills
Ability to effectively and professionally provide leadership and coaching to different teams
Strong business acumen with sharp analytical skills
Strong verbal and written communication skills
Strong planning and organizational skills with a keen eye on detail
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