Principle Accountabilities
Perform call back verification for loan applications and statements.
Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.
Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.
Monitor fulfilment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfilment takes the shortest time possible
Ensure that applications have been properly onboarded in the system and invoices submitted to the employers.
Provide MIS on quality of applications through analysis, reports and updates for decision making by business.
Follow up for timely receipt of loan repayment instalments and application of the same on time.
Escalate cases of non-payment / default to the client scheme administrator and debt collection team.
Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis
Issuance of stop orders of the cleared loans to companies.
Manage customer issues, queries and complaints as well as deliver high quality service.
Any other duties as maybe assigned by the line manager.
Key Competencies and Skills
Technical Competencies
Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills.
Astute Business acumen and commercial awareness (basic understanding of financials is preferable).
Willingness to adapt to changing business needs and deadlines..
Basic analytical ability with active listening skills.
Adaptability, customer focused and confidentiality.
Strong interpersonal skills; Capability to liaise, interact, coordinate and build rapport with people at all levels.
Excellent time management skills and the ability to prioritize work.
Must be a self-starter and have an appreciation of business growth and priorities.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Strong organizational skills with the ability to multi-task.
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Minimum Qualifications, Knowledge and Experience
Academic Qualifications
University Degree preferably in Business related field such as Economics, Finance & Accounting from recognized institution by Commission for University Education.
Chartered Institute of Securities Investment Certification will be an added advantage.
Experience
Bachelor’s degree in Finance or a business-related field from accredited university.
3-5 years banking experience 2 of which must have been in loans administration.
Knowledge of Credit and Operations.
Sound working knowledge and understanding of general banking regulations and practices.
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